Embedded Service Manager – (Global Clients)
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The Embedded Service Manager will oversee service operations for physical security systems within a mission-critical data centre environment for a Tier One global client. This role acts as the operational link between client stakeholders, local contractors, and Securitas Global Clients Technology (GCT) governance teams.
Location: Ireland – Remote
Key Responsibilities
* Oversee the service delivery for access control, CCTV, and intrusion systems across assigned sites.
* Ensure timely and effective management of service tickets, maintenance activities, and fault resolutions.
* Maintain full compliance with local regulations and client security policies.
* Collaborate with subcontractors, service partners, and the GCT team to resolve technical or operational issues efficiently.
Client Relationship & Stakeholder Management
* Serve as the primary on-site point of contact for all service-related matters.
* Build and maintain strong working relationships with client stakeholders, embodying professionalism, adaptability, and a respectful, collaborative, and solution-focused mindset.
* Provide clear updates on service metrics, risks, and improvement initiatives.
Collaboration & Governance
* Work closely with the wider Global Clients Technology (GCT) team to align local operations with global service standards.
* Participate in monthly global town halls and 1:1 meetings with line management to share insights, raise issues, and support collaboration.
* Contribute to continuous improvement initiatives across the global service delivery network.
Qualifications & Experience
* Proven experience managing service delivery for enterprise-level security systems.
* Strong knowledge of CCure, CCTV, and PIDS systems; familiarity with platforms such as Genetec, Milestone, Axis, or Gallagher advantageous.
* Strong understanding of SLAs, KPIs, and service performance reporting.
* Right to work in Ireland required.
Skills & Competencies
* Technical understanding of physical security systems.
* Clear, confident communicator with excellent stakeholder management skills.
* Calm and adaptable under pressure, with a proactive and collaborative approach.
* Analytical and structured, capable of translating operational data into insights.
* Self‑motivated and able to work independently within a global governance framework.
What’s in It for You?
Impactful Role: Operate at the heart of a high‑profile client environment, ensuring the reliability and performance of critical security infrastructure.
Global Exposure: Be part of the Securitas Global Clients Technology team.
Empowered Environment: Supported by global governance, reporting, and communication structures, with regular performance reviews and development opportunities.
Purposeful Work: Help protect mission‑critical operations and contribute to Securitas’ mission of making the world a safer place.
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