Summary
Apple is a place where extraordinary people gather to do their best work. If you’re excited by the idea of making a real impact, a career with Apple might be your dream job… Just be prepared to dream big!
As part of the AppleCare Ops Finance Insurance Settlement team, you will participate in projects ensuring our requirements are fully scoped, any system changes are thoroughly tested, and process changes are considered for day to day operations.
You will liaise with key partners to ensure flawless execution of AppleCare Insurance programs, building trust and understanding between groups. You will demonstrate a passion, energy and focus on developing and growing multi-million dollar business programs and processes.
The ideal candidate should have experience handling large global technical projects.
Description
* Represent the team in all stages of the project life cycle, consistently achieving high-quality results and keeping activities on track to major landmarks.
* Drive solution design process with technical teams, building lasting relationships, guaranteeing automation of EDI communication and settlement is maintained, or improved where possible.
* Communicate product construct options/decisions, and project issues to all needed parties.
* Co-ordinate and lead the team’s involvement in project stages, as needed, from UAT to launch, ensuring the team and our insurance partners are prepared for system and process changes, including training plans for knowledge transfer to the wider team.
* Use expert analytical skills to investigate impact of system issues or project gaps, following through to resolution and identification of any manual settlement needed with insurance partners.
* Have an insatiable curiosity to become a SME in our systems and processes in order to drive efficiency, accuracy and simplicity in both your approach to projects but also in assisting the operations side of the team resolve complex issues.
* Analye complex issues/challenges and identify practical solutions, including process changes, reporting, robotics, and system enhancements.
* Execute insurance settlement for both systemised and manually managed programs for Premium, Claims and Reinsurance, incl. performing key activities needed to enable a more seemless end-to-end systemised settlement, UAT, EDI errors etc.
* Mentor and lead other members of the Insurance Settlement team.
* Maintain excellent relationships with key internal and external business partners through regular, open communications.
Minimum Qualifications
* 10+ years experience in Finance or Operations within a high performance organisation, with at least 3 years in a project lead role.
* Advanced excel and a knowledge of SAP and Tableau is essential.
* Strong quantitative and decision-making skills with ability to synthesize and distill large amounts of data into action plans.
* Analytical orientation and strong executional track record.
* Strong, mature presence to ensure effective communication, collaboration and partnership with senior management and project participants from all areas, BPR, IS&T, GBS, ACBD.
Preferred Qualifications
* Experience of successfully engineering/optimising business processes.
* Excellent written, verbal and interpersonal communication skills, with strong networking ability.
* ACA, ACCA or CIMA qualification, or equivalent, an advantage.
* Experience with advanced SQL techniques, including query optimization and working with large datasets, is highly desirable.
At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.
For further information, and to apply, please visit our website via the “Apply” button below.
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