Get AI-powered advice on this job and more exclusive features.Direct message the job poster from AMFConsultingRecruitment Consultant and Personal Development Consultant @ Anne-Marie Fox | Coaching, LeadershipHead of ServiceA well-established engineering services provider is seeking a Head of Service to join its Senior Management Team. This strategic role is responsible for leading and scaling service operations nationwide, with a strong focus on customer satisfaction, operational efficiency, and commercial growth.Role Overview:Reporting to the Managing Director, the Head of Service will take full ownership of the company’s service delivery function. The successful candidate will oversee day-to-day operations, drive service revenue growth, manage performance KPIs, and lead a high-performing team across engineering and support functions.This position requires a commercially focused leader with strong people management skills and experience in service delivery of mechanical and electrical systems.Key Responsibilities:Strategic LeadershipDevelop and implement a robust service strategy to increase revenue and marginContribute to company-wide planning and leadership as part of the Senior Management TeamCollaborate with group functions to introduce and implement best practice standardsPlay an active role in acquisition assessments and support integration of new entitiesEstablish and monitor clear performance metrics for the service teamLead commercial discussions with key clients for contract renewals and tendersRepresent the company on client sites where there are opportunities to introduce or expand service offeringsEnsure all new equipment customers are proactively offered ongoing service supportRe-engage legacy clients not currently under service agreementsLiaise with the sales team to highlight upgrade or cross-sell opportunitiesOperational ManagementEnsure prompt and professional handling of all incoming service requestsOversee the preparation of accurate service quotations and pricing modelsProvide technical input regarding labour times, parts sourcing, and third-party supplier detailsGuarantee invoicing is timely, complete, and accurateLead recruitment, development, and performance management of the service teamParts & Inventory ManagementWork with regional managers to maintain adequate stock levels across warehouses and service vehiclesSupport warehouse organisation, including part location systems and traceabilityCoordinate part availability for scheduled and reactive workHealth & SafetyEnsure that safety remains the top priority across all service operationsOversee health and safety training and certification for all relevant staffSystems & Process ImprovementContinuously review and improve service processes and systemsPromote technology adoption and digital tools for enhanced team performanceIdentify training needs and support system implementationIdeal Candidate Profile:Proven experience leading a technical service operation with mechanical/electrical componentsStrong commercial acumen and understanding of service-related P&LExcellent communication and negotiation skills with both clients and internal teamsDemonstrated success managing field-based teams and back-office operationsFamiliarity with service systems, KPIs, and continuous improvement practicesElectrical or mechanical qualifications are an advantagePerformance-related bonus planCompany vehicleDaily subsistence allowance (Revenue-approved)Laptop and mobile phone providedSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionEngineering and ManagementIndustriesRepair and Maintenance, Building Construction, and Electrical Equipment ManufacturingReferrals increase your chances of interviewing at AMFConsulting by 2xGet notified about new Technical Services Manager jobs in Dublin, County Dublin, Ireland.Dublin, County Dublin, Ireland 1 hour agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 1 week agoGlobal Head of Hedge Fund TransformationDublin, County Dublin, Ireland 4 hours agoDublin, County Dublin, Ireland 2 months agoHead of Energy Efficiency and DecarbonisationDublin 7, County Dublin, Ireland 3 weeks agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 19 hours agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 1 week agoHead Of Department, Project Management & Design (PMD)Dublin, County Dublin, Ireland 2 hours agoOperations Director - Procurement (Construction Project Evaluation Lead)Dublin, County Dublin, Ireland 2 weeks agoOperations Director - Procurement (Construction Project Lead Technical Author)Dublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland €70,000.00-€80,000.00 2 weeks agoHR People Partner (Grade VII) (2 Posts) (Permanent Wholetime)Dublin, County Dublin, Ireland 3 days agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 1 month agoOperations Manager (Practice Lead) - NFT, Performance, EDMDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 5 days agoOperations Director - Procurement (Construction Project Document Production Manager)Dublin, County Dublin, Ireland 2 weeks agoSenior Capability Manager - Data SolutionsDublin, County Dublin, Ireland 2 weeks agoOperations Director - Procurement (Construction Project Tendering Lead)Dublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 3 months agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 2 weeks agoLucan and Pettycanon, South Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 3 days agoDublin, County Dublin, Ireland 2 weeks agoBluebell, County Dublin, Ireland 2 weeks agoDirector, Technical Program Management: AI and Data Operations-R-249996Dublin, County Dublin, Ireland 5 days agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr