GGL Security is seeking a dedicated ARC Controller to join our dynamic team in our state-of-the-art Alarm Receiving Centre (ARC) in Limerick. This is a full-time, permanent role in a 24/7 operation, requiring shift work, including nights, weekends, and public holidays.
Key Responsibilities
As an ARC Controller, you will play a pivotal role in delivering high-quality monitoring services to both Irish and international clients. Your responsibilities will include:
* Monitoring, managing, and responding to alarm systems, CCTV platforms, and GPS logistics tracking systems.
* Providing effective and professional customer support for various client requirements.
Ensuring seamless operation of high-tech systems such as:
* Patriot Intruder Alarm Receiving Platform
* Immix CCTV Receiving Platform
* GGL Bespoke Logistic Tracking Platforms
* Coordinating and resolving technical or security issues promptly.
About You
We're looking for candidates who bring energy, professionalism, and attention to detail to this vital role. The ideal candidate will have:
* Confident communication skills, especially over the phone, to interact with a diverse range of customers.
* Strong computer proficiency, including familiarity with Microsoft Office.
* Excellent attention to detail and the ability to remain calm under pressure.
* The ability to work collaboratively within a small, dedicated team.
* A proactive approach to problem-solving.
While experience in the security industry is advantageous, full training will be provided for the right candidate.
Requirements
* Availability to work day and night shifts on a rotating roster, including weekends.
* Fluency in English is essential; additional languages are an advantage.
* Five-year verifiable employment history (mandatory).
* PSA Security Licence (Monitoring Centre category) is required or must be applied for immediately upon hire.
* Successful Garda vetting will apply.
Why Join GGL Security?
* Opportunity to work in a high-tech environment with cutting-edge security and monitoring platforms.
* Be part of a growing, industry-leading team serving both Irish and international clients.
* Competitive salary and shift allowances.
How to Apply
To apply for this exciting opportunity, please email your CV to
Applications will be reviewed on a rolling basis, so don't wait. submit your application today
Make your mark in a career where technology and security meet. Join GGL Security and help us protect what matters most
Job Type: Full-time
Pay: From €15.41 per hour
Benefits:
* Employee assistance program
* On-site parking
* Sick pay
Work Location: In person