Job Overview:
We are seeking a skilled Field Service Professional to join our team. This role involves providing on-site support and maintenance for non-intrusive detection products.
Key Responsibilities:
* Meet daily service repair needs and ensure customer satisfaction through effective troubleshooting and problem-solving skills.
* Install, repair, and maintain equipment on-site, while providing customers with clear guidance and training.
* Document inspections, maintenance, and repairs in a timely manner, adhering to company standards.
* Manage the ordering, installation, and maintenance of repair parts to minimize downtime and optimize efficiency.
* Analyze logs for issues and prepare reports for customers, highlighting areas for improvement.
* Pursue sales opportunities and promote revenue-generating programs to drive business growth.
* Maintain tools and test equipment in excellent working condition.
* Evaluate product performance and recommend enhancements to improve overall quality.
* Offer technical support to customers and colleagues, ensuring seamless communication and collaboration.
* Participate in site surveys, pilot programs, meetings, and special projects as needed.
* Stay up-to-date with the latest technical knowledge on company products.
* Communicate effectively and professionally in all business interactions.
* Collaborate closely with colleagues and product specialists to achieve shared goals.
* Minimize costs and optimize resource allocation.
* Provide backup support to shift teams as required, including travel, overtime, and extended hours.
* Adhere to health, safety, and environmental policies at all times.
Qualifications and Skills:
* Hold a technical qualification or equivalent experience, such as a degree or vocational certification.
* Prior experience with mechanical and air-conditioning systems is advantageous.
* Familiarity with electrical and electronic systems troubleshooting is highly desirable.
* Demonstrate proficiency in Microsoft Office and aptitude for learning specialized software.
* Familiarity with handheld tools and metrology techniques.
* Knowledge of PC applications, Maximo, and reporting tools is beneficial.
Benefits:
* We offer career development opportunities, comprehensive training, and an inclusive work environment.
* Benefits supporting employee health, wellbeing, and lifestyle are also available.