We are looking for an IT Support Specialist to provide hands-on technical support to our teams on a short-term contract This role is focused on delivering an excellent employee experience through responsive, customer-focused IT support. If you take satisfaction in solving problems, communicating clearly, and making people's work lives easier, this role is for you.Skills & ExperienceTo be successful in the role, you need:5+ years experience in IT support or helpdesk rolesStrong troubleshooting skills and genuine desire to help peopleYou love helping people, troubleshooting and providing top-notch support for technical issues and solutionsExperience supporting Mac and Windows environmentsExperience with SaaS systems, integrations, user management, and SSOExposure to information security systems and best practicesSolid understanding of TCP/IP networking ( routing, firewalls, VPNs etc )Knowledge of hosted productivity and communications applications, for example, Google Workspace, Jira, Confluence, and the ability to help employees with their use.You love what you do, you're eager to learn and improve, and excited about technology and the future of the InternetComfortable working independently while keeping stakeholders informedThe following are a bonusPrior experience with Addigy, JumpCloud, or similar MDM/identity platformsUnderstanding of cloud networking