Service Advisor Opportunity
We are seeking a skilled professional to play a central role in creating an appointment for customers, greeting them upon arrival, allocating their car to the appropriate technician, and liaising with the customer as their vehicle navigates the service process. This position requires strong communication and interpersonal skills, along with the ability to work under pressure and meet deadlines.
* Prepare clear and concise invoices outlining procedures carried out and spare parts required to complete the work.
* Taking all phone bookings and filling the daily diary in an orderly manner, utilising the hours available for sale on that particular day.
* Work closely with the parts department to ensure the correct parts have been identified, ordered, and are always available to your technician to successfully complete the customer's visit to your workshop.
* Advise customers of any technical updates the technician may feel they need to know.
* Ensure all documentation created during the day is finalised before end of day reports are compiled.
* Ensure end of day monies have all been accounted for and the days work has balanced correctly.
Key Responsibilities:
* Liaise with customers to understand their requirements and needs
* Allocate work to technicians efficiently and effectively
* Ensure customer satisfaction by providing excellent communication and service skills
* Maintain accurate records and reports
* Work collaboratively with other departments to ensure seamless service delivery
Requirements:
* Strong organisational and time management skills
* Proficiency in computer systems and software
* Ability to work independently and as part of a team
* Customer-focused approach with a strong commitment to delivering exceptional service
What We Offer:
* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and development programs