Area Description:
Our Technical team are at the heart of our business. They are responsible for ensuring we produce high quality and safe products for our Customers and Consumers while complying with all Legislative and Regulatory requirements for Food Processing. They aim to maintain our Quality Assurance Culture and Health and Safety Culture with all staff of Green Farm Fine Foods which is continually reviewed for effectiveness and improvement, the key objective is to have all staff empowered and taking ownership for Quality and Health and Safety. They lead all stages of product development and delivery including idea, creative development, consumer testing, customer approval and execution.
Role Description
As a Quality Officer within the
Technical
team, you are responsible for working closely within the Quality team in maintaining and refining the company's QA system.
Responsibilities:
* Communicate complaints and issues back to staff members and monitor closely to ensure the issue does not arise again. Investigate and document quality issues, non-conformities, and customer complaints, assist with root cause analysis and corrective/preventive actions
* Conduct Internal audits and ensure all issues are closed out in a timely manner.
* Investigate and close out any additional quality issues. Communicate these issues back to staff members and monitor closely to ensure the issue does not arise again.
* Maintain trends on all microbiological results, pre-production audits, internal audits and communicate these to the relevant departments.
* Issue non-conformances to the relevant supplier and follow up to ensure all issues are closed out in a timely manner.
* Ensure all QAS are issued to the production floor during first launch of any new product, including ensuring any updates to existing QAS are completed within the required timeframe.
* Conduct Intake checks on raw materials and generate supplier non conformance reports.
* Conduct monthly reconciliations and traceability exercises when required.
* To work with the operations team to build in quality into our production processes to ensure we get quality right first time.
* To ensure that all production departments are audit ready at all times and to participate in Quality Audits by helping to maintain our green status.
* Ensure compliance with industry regulations, company policies, and customer requirements.
* Support the development, implementation, and review of Quality Management System (QMS) documentation including SOPs, policies and records.
Knowledge, Skills, Experience And Language Requirements
Qualifications:
* Strong analytical and problem-solving skills.
* Excellent attention to detail and accuracy.
* Good organizational and time management abilities.
* Effective written and verbal communication skills.
* Ability to work independently and collaboratively within cross-functional teams.
* Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
* Strong documentation, reporting, and record-keeping skills.