We are supporting a global leader in facilities and workplace services in the appointment of a
Senior Account Manager / Account Director
to oversee one of their key client partnerships in Ireland. This role will be responsible for leading a complex, multi-site account and ensuring best-in-class service delivery across both office and manufacturing environments.
The position carries full responsibility for the operational and financial performance of the account. You will lead a newly mobilised team, ensure compliance with all statutory and contractual requirements, and work closely with the client to deliver high standards of workplace and facilities management. A core part of the role will be driving transformation, innovation, and continuous improvement across the account.
Key Responsibilities
* Overall accountability for account delivery, operational excellence, and financial performance (P&L).
* Lead and develop a multi-site facilities team, ensuring best practice in recruitment, training, and performance management.
* Act as the senior point of contact for the client, building strong and trusted relationships across multiple stakeholders.
* Support the mobilisation of new sites and embed consistent service standards.
* Ensure all health, safety, and compliance obligations are fully met.
* Deliver and track annual business plans, budgets, and service level agreements.
* Introduce innovation and workplace experience initiatives that enhance service quality and value.
* Manage union engagement with professionalism, maintaining constructive employee relations.
* Identify and support opportunities for service and account growth.
About You
* Extensive experience in
facilities management or workplace services
, with senior account/contract management responsibility.
* Proven leadership ability, with experience managing large, diverse, multi-site teams.
* Strong commercial and financial acumen with full P&L responsibility.
* Skilled in building senior client relationships and managing complex stakeholder groups.
* Knowledge of operating in unionised environments and leading change.
* Strong organisational, communication, and problem-solving skills.
What's on Offer
* A senior leadership role managing a
flagship facilities account
.
* Opportunity to shape and deliver a high-profile client partnership.
* Competitive package, benefits, and career progression with a global organisation.
This is a confidential search. For more information or to discuss this opportunity in confidence, please get in touch.