Overview
Spanish Customer Service Specialist required with 2 years plus experience in customer service / order management function. Contract for 12 months. Galway city. Hybrid.
Responsibilities
* Process all orders received via CRM system.
* Communicate proactively with internal and external customers regarding order status.
* Review and maintain customers open orders on a daily basis.
* Investigate and resolve order processing issues reported by customers and work cross-functionally with other departments.
* Collaborate with other departments to ensure accuracy of data maintained on SAP.
* Keeping customer account changes up to date and communicated to the commercial sales team.
* Keep up to date on products, inventory levels, special requirements and promotions, communicated from various departments to support the delivery of an excellent customer service.
* Communicate regularly with Team Lead of all changes, issues and potential concerns with any customer accounts.
* Work with central warehouse and or supply chain team with regards to inventory, escalations and customer inquiries.
* Responsible for complying with and executing applicable Quality Management System (QMS) processes, to support the delivery of an excellent customer experience.
Requirements
* Previous customer service experience desired preferably in the healthcare industry but not essential.
* Fluency in Spanish and English essential.
* Fluency in French, German or Dutch also would be an advantage.
* Proficient in MS Office programs such as Word, Excel and Outlook and comfortable with IT systems.
* SAP or other ERP system experience a significant advantage.
Contact
For a confidential discussion and more information on the role of Spanish Customer Service Specialist in Galway, please contact Noeleen Stewart.
Noeleen Stewart
noeleen.stewart@collinsmcnicholas.ie
091-706712
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