Description
Join our dynamic Outsourcing team, where you’ll play a key role in delivering high-quality administration services to a diverse portfolio of medium and large clients.
In this client-focused role, you'll ensure service excellence by meeting agreed standards and deadlines, following established procedures, and consistently delivering proactive support. Working closely with the Team Leader, you'll also contribute to the smooth onboarding and training of new team members while providing expert technical guidance and helping resolve complex client and member queries. This is a fantastic opportunity to grow your expertise in a collaborative, fast-paced environment.
The Role
* Administration duties on a portfolio of DC Pension Schemes. Ensuring that all aspects of the day-to-day administration of the teams’ client portfolio is delivered to the highest standards, including completion of renewals, dealing with all financial transactions, issuing of benefit statements, leaver, and retirement option statements.
* Meeting agreed service standards and adhering to standard procedures.
* Communicating with all clients and dealing with internal customers in a professional and proactive manner.
* Attending trustee and client meetings as required.
* Providing feedback and support to the team leader on all aspects of work in the team.
* Planning and co-ordinating work with the team leader (to meet agreed deadlines).
* Undertaking special project assignments as required.
* Participating in training programmes.
Qualifications
The Requirement
* Working with the Team Leader and the TAS management team you will have a flexible approach to the job as required and provide support in helping to meet deadlines or take on additional responsibilities.
* DC experience in a Pensions Benefits Consultancy background would be an advantage, although candidates with a good Insurance Company background will be considered provided the relevant experience has been gained.
* A thorough understanding of the underlying Pensions Legislation and regulatory environment.
* Strong interpersonal skills are required together with an ability to work on your own initiative.
* Good attention to detail is required together with strong analytical skills.
* Relevant PC skills such as Microsoft Office, Excel, Word, Outlook etc and have built up a sound knowledge of a Pensions Administration system.
* QFA Qualified is an advantage
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
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