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Purpose Of Job
Night Porter, under the general guidelines of the Departmental Supervisor/Manager, ensures the day-to-day operations are carried out in line with department and hotel standards. The role involves providing 100% quality service to guests at all times and carrying out duties in accordance with statutory, health, and safety requirements.
Duties
1. Carry out duties as laid down in the standard performance manuals.
2. Handle all guest queries promptly and efficiently.
3. Take and record wakeup calls, ensuring timely performance following proper procedures.
4. Meet guest requests regarding room allocation, including VIPs.
5. Follow up with guests after check-in to ensure satisfaction.
6. Comply with hotel policies related to cash handling and billing/credit procedures.
7. Coordinate with the housekeeping department to address guest requests.
8. Participate in the upsell program to promote higher-rated rooms and suites.
9. Answer telephones, transfer calls, and take messages as per standards.
10. Set up and clean meeting rooms as required.
11. Maintain cleanliness of all public areas, including toilets.
12. Maintain exterior gardens and smoking areas.
13. Assist the porters team by helping customers with requests or information.
14. Keep the work area clean and organized.
15. Provide proper handover from shift to shift.
16. Book out guests when required, following hotel procedures and ensuring follow-up.
17. Manage shift to maximize occupancy and rates.
18. Assist the Night Manager in implementing financial controls.
19. Compile reports as requested by the night manager.
20. Ensure all interfaces are operational at all times.
21. Post charges such as newspapers, room service, bar, and restaurant charges.
22. Follow banking procedures at all times.
Skills
Flexibility, time management, self-motivation, energy, enthusiasm, and problem-solving skills.
Benefits
* Meals on duty
* Gym & Pool Membership
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Other
Industries
* Food and Beverage Manufacturing
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