Regulatory Compliance Specialist
Maintain the highest standards of quality in service delivery across inquiries, complaints, and escalated interactions.
1. Develop a programme to enhance consumer care quality for complex cases.
2. Collaborate with vendors to design strategies for optimising consumer satisfaction metrics.
3. Become an expert in regulatory and legal guidance influencing consumer care policies.
The role requires expertise in customer care, team leadership, quality management, and vendor relations. Key skills include analytical thinking, effective communication, influence, teamwork, planning, and organisation.