**Job Title:** Store Manager
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About the Role:
This is an exciting opportunity to join our team as a Store Manager. As a key member of our store leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.
The ideal candidate will have a proven track record in retail management, with experience in leading teams, managing stock, and achieving sales targets. You will also have strong communication skills, with the ability to build relationships with customers, colleagues, and suppliers.
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About You:
* You have previous experience as a Store Manager or Assistant Manager in a hardware, DIY, builders' merchants, or home improvement retail environment.
* You have a strong understanding of DIY tools, building materials, paint, plumbing, electrical, or construction products.
* You possess excellent customer service skills, with the ability to support both trade and general customers.
* You are motivated, organized, and detail-oriented, with a hands-on approach to managing your workload.
* You have proven people management experience, including training, supervising, and developing teams.
* You have strong communication and interpersonal skills, with the ability to stay calm and focused in a busy environment.
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About Our Team:
We are a dynamic and supportive team, dedicated to providing exceptional customer service and achieving sales success. We offer a range of benefits, including competitive salary, bonus scheme, on-site parking, employee discount, and opportunities for career development.
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Key Responsibilities:
1. Manage all daily store operations across hardware, DIY, and building materials departments, ensuring efficient and profitable performance.
2. Ensure products (tools, paint, timber, building materials, plumbing, electrical etc.) are well-merchandised, correctly priced, and displayed to professional retail and trade standards.
3. Maintain optimal stock levels through effective ordering, stock rotation, and wastage control.
4. Conduct 'Ready for Business' opening checks and manage the shop floor throughout the day.
5. Drive sales by supporting both retail and trade customers with product knowledge and solutions.
6. Monitor sales margins, KPIs, and target performance.
7. Oversee cash management including end-of-day reconciliation, lodgements, and credit control.
8. Ensure the store, yard, and showroom areas are clean, safe, and compliant with Health & Safety regulations.
9. Lead, mentor, and motivate the team; oversee daily performance and ensure strong customer service standards.
10. Liaise with suppliers for stock ordering, promotions, seasonal displays, and trade events.
11. Prepare and manage staff schedules, including roster planning, breaks, leave, and absence management.
12. Train new and existing staff in product knowledge, customer service, and safety procedures.
13. Ensure Health & Safety guidelines are fully implemented, including safe lifting, PPE use, and equipment operation.
14. Support the Branch Manager with additional duties when required.
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Requirements:
* Previous Store Management or Assistant Management experience in a hardware, DIY, builders' merchants, or home improvement retail environment is essential.
* Strong understanding of DIY tools, building materials, paint, plumbing, electrical, or construction products.
* Excellent customer service skills and the ability to support both trade and general customers.
* Motivated, organised, and detail-oriented, with a hands-on approach.
* Proven people management experience, including training, supervising, and developing teams.
* Strong communication and interpersonal skills; ability to stay calm and focused in a busy environment.
* Ability to work both independently and as part of a team.
* Competent with IT systems and Microsoft Office Suite.