Posted: 15 June
The role
Job Category
Operations
Job Overview
The ideal candidate will be a proactive, result‑oriented team player who thrives in high‑energy settings and demonstrates a steadfast commitment to professional excellence. The Business Operations team will work with cross‑functional teams to provide support to internal and external stakeholders. The right candidate will be a self‑starter, action‑oriented, and comfortable navigating infrastructural challenges and competing priorities. Highly motivated team player with proven track record delivering results in fast‑paced environments. Strong work ethic, communication skills, cross‑functional relationship management, and a can‑do attitude.
Responsibilities
Direct end‑to‑end partner operations: onboarding, deal registration, referrals, quoting, and reseller support
Manage partner account setups and cross‑system data integrity
Act as the primary contact for partner inquiries and operational escalations
Resolve or redirect internal operational issues
Enforce compliance with partner program policies and guidelines
Mitigate operational risks and implement scalable process improvements
Produce SOPs, training materials, and technical documentation
Drive automation and system enhancements for efficiency
Monitor SLAs, KPIs, and overall performance metrics
Key Competencies
Process‑oriented and operationally disciplined
Strong sense of ownership and accountability
Solutions‑oriented mindset with a proactive approach
Ability to navigate ambiguity and drive structure
Collaborative and adaptable team player
Data‑driven decision making and analytical thinking
Experience/Skills Required
Bachelor's degree or equivalent combination of education and experience
Relevant Channel or Sales Operations support experience
Experience in a fast‑paced environment with excellent interpersonal, problem solving and time management skills
Extreme attention to detail with a strategic eye
Analytical thinking and driving operational excellence and improvement
Demonstrated participation in process improvement initiatives and/or project management experience
Other Requirements/Nice to have
Salesforce.com product certifications are a plus (Administrator, Advanced Administrator)
Experience with Partner Program Operations and Support
Fluency in English and one or more other languages including Spanish is a plus
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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