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Infrastructure Architect (IT Service Management), Dublin
Client: Oliver James
Location: Dublin, Ireland
Job Category: Other
EU work permit required: Yes
Job Reference: c99e6c5bff5a
Job Views: 8
Posted: 12.08.2025
Expiry Date: 26.09.2025
Job Description:
About the Role
On behalf of our client, we are seeking an experienced
Enterprise Architect (IT Service Design)
to oversee the design, integration, and transition of IT services across a complex and distributed enterprise environment.
The role involves working across various IT disciplines to ensure high-quality service delivery aligned with best practice frameworks.
Looking for strong technical and architectural expertise, combined with a good understanding of service management and cyber security standards.
Key Responsibilities
Manage the design of end-to-end IT services, including SLAs, support models, and transition plans.
Ensure service designs comply with ITIL, NIST, and NIS2 standards, and are integrated with ServiceNow.
Lead the re-engineering of existing services and development of new ones for improved performance, user performance, and compliance.
Own the service transition process for all ICT projects, working across the full project life-cycle to embed service readiness.
Document the whole process clearly.
Collaborate with architecture, cyber security, service management, business analysis, and project teams.
Contribute to governance and standard-setting for service architecture across the organisation.
Key stakeholders
Head of Service Delivery.
Works closely with internal IT departments: development, cyber security, PMO, applications, and operations.
Liaises with business stakeholders and external service providers.
Key requirements
Relevant degree in IT, Computer Science, or a related field.
5+ years in IT service management, including 2+ years in a leadership or process ownership role.
Strong background in IT service design architecture, transition, or ITSM roles in large, multi-site organisations.
Deep knowledge of ITIL v4 and experience applying NIST/frameworks.
Proficiency with ServiceNow, especially CMDB, service catalogues, and workflows.
Technical familiarity with infrastructure, cloud, cyber security, and enterprise applications (e.g., SAP, ERP).
Strong communication and stakeholder engagement skills.
Experience in IT operations and security risk management and service delivery in demanding environments.
Excellent documentation, presentation, and reporting skills.
Ability to work independently and collaboratively.
Experience working with third-party vendors, including MSPs, and SOCs.
Strong working knowledge of ITIL, general knowledge of ITSM products and frameworks.
ITIL v4 Managing Professional or Strategic Leader certification and TOGAF or similar architecture certification are desirable.
Experience in public or semi-state sectors is an advantage.
Familiarity with ISO 20000, COBIT, or public sector procurement/compliance processes preferred.
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