Job Title: Support Specialist
About the Role:
This role involves working with a small team to provide support to customers, engineering and operations teams, sales, and accounts. The ideal candidate will be proactive in resolving customer requests and maintaining strong relationships with clients.
Main Responsibilities:
* Be the first point of contact for all customer communications, ensuring timely resolution of customer requests.
* Manage the customer support desk for software products, building and promoting positive customer relationships.
* Own the service delivery process from order through to installation, managing contractor and supplier relationships.
* Perform tasks such as stock management, hardware configuration, and software setup in line with customer installations or requests.
Requirements:
To be successful in this role, you will need to possess excellent interpersonal and relationship-building skills, as well as strong organisational, planning, and prioritisation skills.
You should have a proven ability to work to deadlines, be adaptable, and multitask, with a high level of dedication, attention to detail, and problem-solving capabilities.
A minimum of 4 years' experience working in customer support, administrative, or sales/purchasing administration is required, along with detailed knowledge of Microsoft Office (Word & Excel) and an emphasis on Excel.
You must be comfortable working with technology and able to perform tasks methodically and consistently.
Benefits:
The successful candidate will enjoy a competitive pay scale and regular salary/performance reviews.
They will also have the opportunity to work with a small team in a dynamic environment.