At Killashee we believe in bringing together the most talented hospitality professionals to work together and provide wonderful guest experiences. We hire self-motivated people, train them to do their job superbly and create a working environment where they can flourish and develop their careers.
We now have a fantastic new opportunity for a Reservations Supervisor to join our team and contribute to the future success of Killashee Hotel.
Key Requirements:
* Flexible with hours
* Experience with Opera preferable but not essential
* Highly motivated with a positive attitude
* Strong leadership, time management and organisational skills
* Attention to detail is a must
Responsibilities:
* Handle guest enquiries relating to reservations in a competent and efficient manner.
* Describe accurately all the bedrooms, services and facilities in the hotel and be fully familiar with all room rates available as well as rates of all services/facilities that can be offered.
* Respond to all Guests/prospective guests enquiries in a warm and friendly manner, ensuring that they are treated with courtesy and professionalism at all times, using Guest names.
* Be sufficiently familiar with travel agents and company co-ordinators who might place business with us.
* Proactively sell bedrooms at the best rate possible, maximizing all opportunities for secondary sales (e.g., upgrades, dinner, activities).
* Answer the switchboard, directing calls appropriately and dealing with any arising queries.
Why Work With Us:
* We provide excellent learning and development opportunities.
* Discounted rates for FBD Hotels and Resorts.
* Employee Assistance Programme and Wellness initiatives.
* Affinity discount with FBD insurance for home, car and travel.
* Free parking on site.
* Meals provided on duty.
* Social team events.
* Excellent working environment focused on team appreciation.
* Team Recognition programme.
At Killashee, we thrive to succeed in all areas of the hotel by incorporating our company values. As a team, we think about the guest in everything we do, treat each other with respect, work cohesively as one team, are creative and think outside the box, and finally, we have a can-do approach and take accountability.
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