InterContinental Dublin are currently recruiting for an Reservations Manager to join our team.
The InterContinental Dublin (Part of the MHL Hotel Collection) is located in the leafy suburbs of Ballsbridge, within close proximity to the RDS, Aviva Stadium and is on a frequently serviced bus & DART line. At InterContinental, we place a great deal of importance on assembling the best team possible. We hire motivated people, train them to perform their jobs superbly and create a working environment where they can flourish guided by passionately held goals, beliefs and principles. InterContinental can offer what many hospitality professionals dream of an opportunity to build a lifelong career that has both global potential and a real sense of pride in work well done.
InterContinental employees make the difference for our guests by creatively demonstrating our culture of service excellence. It is this culture that sets us apart from our competitors; an intangible quality that keeps our valued guests returning again and again and drives us to deliver the best service in the industry.
MAIN PURPOSE OF THE JOB
:
To assist the Director of Revenue to guide and direct the hotel team through effective and measurable revenue management initiatives. To support the interpretation of business analytics into tactical strategy - The priority will be room revenue with a growing focus on total revenue management.
Main Duties & Responsibilities Include
* Lead and develop the Reservations team to deliver exceptional service.
* Responsibility for the execution of the Reservations Departments policies and procedures, ensuring compliance with brand standards and system accuracy and manage the daily operation including ability to execute the tasks of a reservationist.
* Be aware of any hotel VIP list, and daily arrivals list, handle all No-Show billings and disputes.
* Assist with any reservations issues they arise and be aware of function of the reservations department.
* Provides technical support to Reservations and Front Office on up selling and negotiating techniques.
* Understand the composition of hotel profitability and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation.
* Monitor competitor pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators, and recommends appropriate actions in relation to the hotels pricing and market mix strategy.
* Manage, produce, monitor rate strategy tiers, transient demand/ turn away, booking pace by segment, segment ceilings, full house days analysis, group displacement, arrival patterns, incentive results, GDS review, rate resistance report.
* Control room and rate availability in accordance with established guidelines to maximize occupancy and revenue, develop and implement up sell programs throughout the hotel.
* Assist with preparing and distribute occupancy and revenue forecasts and be aware of any unexpected changes in levels of business, monitor no show collection with reservations and Front Office teams.
* Assist with Compiling and publishing monthly analysis/report summarizing the months reservation activity.
* Understand market mix within the hotel and how to leverage this for best revenue results.
* Work with the Sales, Catering & Conference Services Department in handling group bookings, maintaining files, tracing cut-offs dates, following up on special instructions, etc.
* Maintain favourable working relationships among employees and other departments, to promote maximum morale, productivity, and efficiency in the department through leadership and a fair and consistent display of discipline
* Follow up on any guest complaints pertaining to room bookings, rates etc.
* Handle guest complaints keeping senior management well-informed of any problems and action taken.
* GUEST EXPERIENCE
* The ability to display a high level of integrity and professionalism at all times in dealing with guests and employees
* Control all suite reservations in conjunction with the Front Office Manager and ensure special handling of top corporate clients, VIPs, and return guests
* Ensure that all reservation confirmations are printed out and mailed on a daily basis, maintain accurate records on pick-up, cancellations, no-shows, and sources of reservations
* Follow up on any guest complaints pertaining to room bookings, rates etc
The Ideal Candidate
QUALIFICATIONS AND REQUIREMENTS
Completed a university degree in accounting, Business Administration, or Hotel Management
University/College Degree
At least 2 years experience working in hotel reservations management or similar role.
Mandatory:
Experience and strong knowledge of :Excel spreadsheets, pivot tables and other database use
Preferred:
Alkimii
,
MS Office, Word, PowerPoint, Hyperion Enterprise,IDeaS revenue management, Holidex; Opera property management system
* Ability to prioritize in a fast-paced environment.
* Exceptional attention to detail and a strong administrative background
* Team player.
* Accuracy and strong attention to detail.
* Flexibility in day to day job demands, remain focused when priorities and practices change.
* Be clear, concise and professional in all communications both written and verbal.
* Work closely with other departments to achieve desired end result.
* Be resourceful and creative when faced with obstacles.
* Ability to follow up and see project through to completion.
* Adhere to deadlines.
* Take ownership for assigned responsibilities.
* Genuine, approachable and enthusiastic.
The Benefits Package Offered At InterContinental Include
Excellent learning, development and career opportunities within our group
Increased Vacation Days with Years Service
Sick Pay
Health & Wellbeing Payment
Dry Cleaning of Uniform
Complimentary staff meals while on duty
Employee Discounted Rates for IHG and MHL groups hotels.
Bike To Work & Tax Saver Scheme
Employee Assistance Programme
Recognition Awards
Recommend a friend recruitment bonus
Sports & Social Events throughout the year
Staff Gym
If you want to be part of something special come join our team at Intercontinental.
Skills
revenue reservations
Benefits
health sick pay