Gourmet Food Parlour are expanding their reservations team and have an exciting opportunity for someone who is ambitious to join our dynamic team. The position is full time, working daytime hours Monday- Friday, 9-5:30.We are looking for someone who is a team player, motivated and has great attention to detail to join our team in our Head Office in Santry. The successful candidate will oversee and work with the reservations team to bring it to the next level. Our customers are key and we pride ourselves on offering incredible customer service and going above and beyond. Gourmet Food Parlour is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants.Key Responsibilities and Duties include but are not limited to the following:Answering calls to the main switch to take orders for collection/delivery and to make, confirm or reschedule/cancel reservationsProviding the best possible customer service to all of our customersAssisting with enquiries for group bookingsAdministrative support to Marketing & Operations e.g. printing, updating set menus etc.Handling customer feedbackOrdering office suppliesDispatching gift cards to customers and supplies to each unitProviding personal assistance/administrative support to the CEO and Head of operations when requestedKey Competencies:Works well under pressureStrong communication and organizing skillsAbility to multi taskGood time managementExperience & Skills:Previous experience in a similar role or working in the hospitality industry with knowledge of online booking systemsExcellent telephone manner & customer service skillsLaser sharp attention to detailFluent English - verbal and writtenMust be proficient in Word & ExcelExperience of providing PA or secretarial support to staff at a senior level