Job Overview:
The role requires you to excel in enthusiasm and provide great client service as part of an account management team. This would suit somebody who is driven, hardworking and has a strong background in complaint handling who could hit the ground running adding huge value to account management team.
Become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client focused solutions.
This position involves taking ownership of all client service issues, identifying the root cause and offering a suitable resolution to any concerns raised.
* Taking ownership of all client service issues, identifying the root cause and offering a suitable resolution to any concerns raised.
* Ensuring all client queries, service issues and requests to cancel are thoroughly investigated and resolved through discussion with the client and appropriate internal stakeholders.
* Identifying and pro-actively contacting 'at risk' clients to promote the benefits of products and services and encourage implementation and usage.
Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate.
Liaise with clients via written correspondence, telephone, and video calls.
Carry out onboarding calls with new clients, confirming agreement details, ensuring their registration to software platforms and scheduling consultations with relevant service areas to ensure a smooth onboarding.
Ensure all onboarding processes and procedures are adhered to.
Key Responsibilities:
- To deliver world-class care to exceed clients' expectations and provide support to an ever-growing client base across Ireland
- Providing fast client-focused solutions to achieve and deliver excellence in service
- Identifying and addressing potential client issues before they escalate
- Building and cultivating good working relationships with internal departments across various jurisdictions
- Working knowledge of Microsoft Office Suite required
- Experience working in a fast-paced, target-driven environment highly advantageous
----------------------------------- What You Bring to the Team:
Excellent customer service skills with a particular focus on rapport building and relationship management.
Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence.
Ability to prioritise effectively, have high attention to detail and impeccable time management skills.
Demonstrated ability to multi-task and work within tight and changeable timeframes while still maintaining excellent customer service.
Experience working in a fast-paced, target-driven environment highly advantageous.
----------------------------------- Benefits:
We offer a range of benefits to our employees, including:
* A profit share scheme.
* 25 days annual leave plus bank holidays (increasing with service).
* A day off on your birthday.
* A Christmas bonus after 3 years of service.
* Social events throughout the year.
* A contributory pension scheme.
* Private health insurance after 5 years of service.