New Job!
My client in the manufacturing sector is looking to hire an IT Service Desk Administrator (Level 1) to join their team on a contract basis.
This role is hybrid based – 3 days onsite/2 days work from home, Athlone, Co. Westmeath. This is a 6 month contract job.
Key duties & responsibilities:
Provide first-level IT support using Helix ITSM to log, track, and resolve incidents.
Assess, prioritise requests, troubleshoot issues, and escalate where necessary.
Handle critical incidents in line with business impact and SLA requirements.
Installation, configuration and maintenance of hardware, software and MS Office applications.
Manage user accounts and application administration in line with IT controls.
Support audit reporting & contribute to IT projects.
Collaborate with global IT teams.
Duties as required by management.
What are we looking for?
3+ years’ experience in IT support/service operations.
Customer-focused with call centre experience preferred.
Experience troubleshooting with Azure or/and MS Office365.
Strong knowledge of MS Office and Active Directory.
Experience with ITSM tools, remote support tools, and ideally SAP.
Experience of prioritising workload and ability to work on own initiative.
Good judgment and problem-solving ability.
Flexible & willing to travel.
#J-18808-Ljbffr