Job Role:
Front Office Support Specialist
We are seeking a highly skilled and organized Front Office Support Specialist to provide professional reception services and administrative assistance to ensure the smooth operation of our office.
Main Responsibilities:
* Greet visitors and clients in a professional and friendly manner.
* Answer and direct incoming calls promptly and accurately.
* Manage the visitor sign-in process and maintain a tidy reception area.
* Handle incoming and outgoing mail and deliveries.
Administrative Duties:
* Provide general administrative support to office staff and management.
* Maintain and update internal databases, records, and filing systems (both physical and digital).
* Assist with document preparation, data entry, scanning, photocopying, and printing tasks.
* Schedule appointments, meetings, and manage calendars when required.
* Order and maintain office supplies and stationery.
Customer Service Skills:
* Handle customer inquiries via phone and email in a prompt, courteous manner.
* Liaise with internal departments to ensure customer needs are met efficiently.
Operational Support:
* Provide administrative support to logistics, sales, or service teams.
* Assist in processing purchase orders, invoices, or import/export documentation as needed.
* Coordinate communication between departments and ensure smooth flow of information.
Essential Qualifications:
* Previous experience in a receptionist or administrative role.
* Excellent verbal and written communication skills.
* Strong organizational and time management skills.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
* Ability to handle confidential information with integrity.
Personal Attributes:
* Professional and friendly demeanor.
* Reliable, punctual, and self-motivated.
* Flexible and adaptable approach to tasks.
* Attention to detail and accuracy in all work.
* Ability to multitask and remain calm under pressure.