Business Area:
HR
Seniority Level:
Entry level
Job Description:
At Cloudera, we empower people to transform complex data into clear and actionable insights.
With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry.
Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world's largest enterprises.
As the HR Services Specialist, you will play a key role in delivering exceptional employee support and ensuring operational excellence across HR services.
You'll serve as a key resource for employee inquiries, manage the HR ticketing system, and contribute to cross-functional initiatives that enhance the overall employee experience.
This role is a great fit if you're a service-oriented HR professional with strong knowledge of U.S. immigration processes and a passion for delivering high-quality, people-focused solutions.
As the HR Services Specialist you will:
Employee Experience & HR Service Delivery
Act as a primary HR contact, ensuring timely, high-quality support through ticketing systems.
Drive efficient resolution of employee inquiries across benefits, payroll, policies, and systems.
Maintain service excellence by overseeing ticket triage and escalation pathways.
HR Process Optimization & Projects
Contribute to cross-functional HR initiatives to streamline operations and elevate employee experience.
Support policy development, process documentation, and self-service enablement.
Assist in optimizing onboarding, offboarding, and data management workflows.
Stakeholder & Systems Collaboration
Partner with HR, IT, and business teams to ensure seamless, tech-enabled service delivery.
Leverage HR systems (e.g., Workday) and collaboration tools to manage data and drive insights.
Uphold data integrity and privacy standards across all employee records and processes.
We're excited about you if you have:
Bachelor's degree in Human Resources, Business Administration, or related field
3+ years of experience in HR Services, Operations, or a similar role
Hands-on experience with HR ticketing systems (e.g., HappyFox, ServiceNow)
Proficient in HRIS platforms; Workday experience strongly preferred
Excellent communication skills with the ability to support employees at all levels
Highly organized and detail-oriented, with strong multitasking skills in fast-paced environments
Collaborative mindset with experience working across global teams and time zones
Strong understanding of HR policies, compliance, and best practices
Trusted to handle sensitive information with discretion and professionalism
Skilled in process improvement, problem-solving, and cross-functional collaboration
Ability to build strong partnerships with internal stakeholders and external vendors
Proficient in creating and using presentations and spreadsheets (e.g., Google Slides, Sheets, Excel)
This role is not eligible for immigration sponsorship
What you can expect from us:
Generous PTO Policy
Support work life balance with
Unplugged Days
- Flexible WFH Policy
- Mental & Physical Wellness programs
- Phone and Internet Reimbursement program
- Access to Continued Career Development
- Comprehensive Benefits and Competitive Packages
- Paid Volunteer Time
- Employee Resource Groups
EEO/VEVRAA
LI-AW1
LI-Hybrid