Senior Airport Services Agent - Dublin - 6 month temporary contract
Ref # ******
Location Ireland-Dublin
Job family Cargo & Airport Operations
Closing Date: **********
Overview
We are currently recruiting for a Senior Airport Services Agent in Dublin, Ireland.
This is a 6 month temporary contract commencing as soon as possible.
The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR's commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent manner.
Responsibilities
Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger.
Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas.
Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates etc.
Assist duty officer to handle company material and records.
Liaison with GHA for quick processing of hotel and transfer passengers.
Work with GHA and ensure smooth passenger handling.
Assist passengers in regards to entry requirements, visas, residence permits etc.
Ensure passengers are assisted smoothly through airport facilities.
Performs other related duties, as assigned, for the purposes of ensuring the efficient and effective operations.
Qualifications
Job related experience in customer service and at least 1 year of experience in Airport Operations of a leading airline.
High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
DCS experience and knowledge of ticketing is an advantage for this job.
Ability to work shifts is essential.
Very good knowledge of Amadeus is strongly preferred.
Fluent in English.
You must have the current right to live and work in the EU.
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