Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle. ROLE OVERVIEW The key purpose of this role is to provide end-to-end support to our people to ensure their space requirements are tailored to meet the business need. The Space Coordinator excels at building customer relationships and understands how best to facilitate their space requirements. Our office environment continues to evolve and the Space Coordinator plays a key role in providing a great customer experience within our spaces. PRINCIPLE RESPONSIBILITIES AND ACCOUNT-ABILITIES Service Delivery * Provide a range of services to the business including, but not limited to, Return to Office processes, Reservations and Events * Process all communications, queries and requests received through various tools in a timely and efficient manner * Take full ownership of each assigned request and coordinate with customer to achieve desired outcomes * Coordinate with various in-house teams and vendors to offer a seamless customer experience * Educate and support the business to inform of any new Return to Office processes * Display high levels of flexibility for any changes to restrictions and processes * Execute any ad-hoc duties as requested by the Service Desk Team Lead * Provide support and assistance where needed, including training of team members as appropriate * Provide onsite customer support where required * Provide operational feedback to enable service development * Compile and interpret operational reporting * Execute, and participate in, any new service streams to meet evolving business need Customer Relations * Escalate issues to the Line Manager as appropriate * Identify and build good working relationships with key customer Skills: Facility Management Customer Service Service Desk Administration