About Uisce ÉireannWe are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and for the lives it supports.Our purpose is to rise to the challenge of delivering transformative water services that enable communities to thrive. We are proud to protect our water supply and hand on a safe, secure water system to a rapidly growing population, empowering Ireland’s social and economic growth.We are passionate about empowering our people to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define how we work, where we deliver for customers and communities, how we work better together, do the right thing, aim high, and keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.The RoleThe Asset Operations function forms the cornerstone of service delivery to customers, protects the environment, and meets regulatory standards as well as managing the majority of operational expenditure. It has responsibility for operational and maintenance strategy, policies, planning, and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered.The O&M team is responsible for the national delivery of water and wastewater operational services through operating, inspecting, maintaining, and repairing water and wastewater treatment and network assets. The Regional O&M Team has a regional remit and is responsible for the regional operational management of water or wastewater treatment and network assets and the associated delivery of water/wastewater services through operational, maintenance, and repair activities, while managing health and safety. The team is also responsible for the implementation of the regional operations, maintenance, and repair plan that forms part of the national operations plan, contributing to the development, management, implementation, and approval of the same. Managing change and transformation activities is a key aspect of this team’s responsibility, particularly in the initial phases as the regional operations team splits into separate water and wastewater teams and ways of working are standardised.The Water Network Maintenance and Repair Team Lead reports to the Water Network Operations Manager, has a remit over a geographical area, and is responsible for overseeing planned and reactive maintenance and repair activities across the network infrastructure in a safe manner. The Network M&R Team Lead will be responsible for leading, supporting and developing a team of Network M&R Operatives and providing them with the necessary direction and skills to ensure the provision of maintenance and repair services across the water network.Out of hours working will be required and appropriate standby rates will apply.Main Duties and ResponsibilitiesOperational ResponsibilitiesLead and manage the performance of a team of network operatives across the water infrastructure and provide them with the necessary direction and skills to ensure service provision in a geographical area.Ensure data capture on relevant issues to contribute to the development of operational, maintenance, and repair plans.Manage and replace failed or failing assets (e.g., repairs of bursts and leaks, water mains replacements, customer boundary boxes, valves, hydrants, meters, short pipe lengths, booster pumps and all ancillary equipment) to deliver consistent customer service, including managing any contractors employed for such works.Manage and organise the maintenance and repair of newly commissioned/upgraded assets as required by undertaking appropriate site training and supporting adequate resourcing.Develop the skills of team members through coaching and training in all aspects of the operation of relevant works.Safeguard the team’s work in accordance with defined levels of operational competence, hygiene code of practice, health and safety requirements and legislation, QA systems and standard operating procedures using the technology systems provided while ensuring all information is accurately reported and promptly recorded for audit purposes.Administrative tasks, including review of timesheets, work orders, H&S records and inventory management, using the technology systems provided.Participate where required in the application of Road Opening Licences and liaising with Operation Support Team to provide necessary information; this will include follow‑up measures as required including management of temporary and permanent reinstatement.Contribute to the development of task schedules and standard operating procedures for the provision of network services that maximise quality of output, efficiency, and support the adoption of processes.Monitor and report KPIs for processes over which they have ownership.Participate in out‑of‑hours and standby working as required.Budget ManagementManage costs associated with the Network Maintenance & Repair team.Co‑ordinate the effective and efficient use of budgetary resources, including inventory management, through team meetings, productivity management, utilisation of vehicles and equipment (both fleet or hired), implementation of work tasks, and monitoring of water network operations.Customer and Incident ManagementManage proactive and reactive activities to deliver consistent customer service.Investigate complaints regarding water services, including internal and external stakeholder engagement.Input updates into the Uisce Éireann outage management system, including stakeholder engagement as required.Support coordination of incident and emergency response, ensuring health and safety standards are met and pollution classifications are consistent, in conjunction with the Pollution Control Coordinator.Health and SafetyEnsure all health and safety inductions are completed and that all equipment is provided, appropriate to the job and necessary calibrations periodically.Implement the Construction Regulations, undertaking duties assigned under the Regulations, as per Uisce Éireann policies, safety statements and plans. Oversee policy implementation and best practice standards, including safe working practices.Adhere to all health and safety procedures, including traffic management plans, risk assessments (Safe System of Work Plan), use of PPE, etc.Ensure personnel have relevant safety skills, training and associated documentation, including Safe Pass cards and, where relevant, Construction Skills Certificate cards.Identify hazards and assess risks for operational areas of responsibility.Carry out any other duties deemed necessary and/or required by the line manager.General Duties and ResponsibilitiesCollaborate with key internal stakeholders across the UÉ business.Promote and deliver health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards.Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation‑wide objectives.Provide visible leadership for your team, coaching and developing them to achieve their full potential and deliver business objectives, promoting collaboration and highlighting the behaviours expected from everyone in the team.Conduct duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information and the delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation.Other duties as required.Knowledge, Skills and ExperienceSecondary education or equivalent work experience.Minimum of 3 years of direct relevant experience in a similar role within water network & maintenance repair service.Full, clean and valid Irish category B driving licence is a minimum requirement. Additional Driving Licence categories are an advantage. A clean driving licence is defined as meaning the applicant has not been convicted of an offence under the Road Traffic Acts (other than an offence for which the penalty is the imposition of penalty points).FETAC level 5 / QQI Level 6 Advanced Certificate or equivalent – Craft in apprenticeship such as Craft of Mechanical Automation and Maintenance Fitting is desirable.Team Leader skills, including capability of building a high‑performing team and of developing people to realise their full potential and achieve results through effective coaching, delegation and support.Effective communication skills to engage with a broad range of internal stakeholders and front‑line employees.Computing skills (i.e., ability to create and interpret spreadsheets and databases).Understanding of key network infrastructure (e.g., Control Valves, Pumps) is an advantage.Understanding of Trunk Main operations, Network Management, DMA Operability is an advantage.Experience of managing and controlling costs is an advantage.Knowledge of managing process compliance is an advantage.Uisce Éireann is an equal opportunities employer. We are committed to providing a diverse and inclusive place of work and welcome applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of a traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability.
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