Job Title:
Operations Specialist
Company Overview:
We are a large, well-established banking organisation seeking an experienced customer operations specialist to join our team on an initial 12-month basis.
Key Responsibilities:
* The FSG Retail Operations Team delivers operational and third-party stakeholder management services supporting the wider Retail, Arrears, Credit & Collections (RACC), Customer Management and Loan Recoveries.
* Business units in a simple and efficient manner.
* The role involves working within guidelines to achieve agreed daily targets, ensuring information is complete, accurate and readily available.
* You will be part of a large and dynamic, fast-paced team responsible for maintaining a clear focus on agreed goals to achieve expected results.
Required Skills and Qualifications:
* Maintain a high level of organisation, motivation, and energy to work on your own initiative within a team structure.
* Excellent interpersonal and communication skills (written and verbal) and confidence to interact with all levels of management on a regular basis.
* Strong time management skills with the ability to prioritise tasks.
* Ability to provide the highest quality customer service, deliver to customer expectations, and act with total integrity.
Benefits:
* Communication & influencing – Communicates with confidence and competence to positively influence the outcome of decisions and gain commitment.
* Results Focus – Goes beyond focusing on agreed goals to create new and stretching challenges and learn from mistakes.
* Teamwork & collaboration – Shares in successes and disappointments, plays any part in the team, moving from task to task with no difficulty.
* Customer Relationship Management-Takes personal responsibility for delivering a level of service that often exceeds customer expectations.
* Problem-solving & decision-making – Appropriately analysing issues, drawing on expert advice, consulting and collaborating, making decisions.