Answering inbound customer calls and online (email, customer app, website portal, web chat etc.) queries in a timely fashion.· Resolving issues/queries/complaints effectively and to escalate to relevant departments where necessary.· Establish good working relationships with customers and provide information regarding the products and services we offer.· Establish good working relationships with internal departments.· Continuing development of the domestic accounts and online processes to facilitate a completely streamlined service for our customers.· General credit control duties.· Ad hoc duties as required.About YouTo be successful in this role you will have customer care at the heart of what you do and a true desire to help others. In addition, you will:· Speak fluent English and have excellent communication and listening skills, both written and verbal.· Demonstrate real energy and passion for customer service.· Must be able to deliver the highest levels of care to customers satisfaction.· Great organisation and operational skills - must be diligent and conscientious in relation to logging calls, resolving issues and keeping relevant notes and information on our online systems for the entire team to access if necessary.· Be able to work as part of a team, supporting your colleagues.· Be able to work under pressure and meet deadlines.· Be digitally savvy and comfortable with new technology.· Have a positive, caring attitude and be a brand ambassador for Mulleadys Ltd.· Experience working in a call centre/customer service role is an advantage.Job Type: Full-timePay: From €14.00 per hourBenefits:Bike to work schemeEmployee assistance programOn-site parkingEducation:Advanced/Higher Certificate (required)Experience:customer service: 1 year (preferred)Language:English (required)Work authorisation:Ireland (required)Work Location: In person