Transfer Agency - Officer – Dedicated Client Service Manager
State Street Ireland is seeking a candidate to join the Transfer Agency Dedicated Client Service team. The successful applicant will have a good understanding of Transfer Agency and strong client servicing skills suitable for a managerial role within the largest financial administrator in Ireland.
Why this role is important to us
The Transfer Agency Group is the point of contact for the investors of our clients’ funds serviced by State Street. You will join a large and experienced team within State Street Global Services (SSGS). SSGS provides asset owners and managers with essential financial tools to deliver effective investment solutions. This team connects investors to State Street and collaborates with internal teams across the globe to service prominent clients across multiple fund types.
What You Will Be Responsible For
* Leadership & Relationship Management: Serve as the key point of contact for clients regarding TA services; lead client servicing efforts; coordinate operational events within a robust risk framework; build and maintain strong relationships with TA operational teams and broader State Street departments.
* Client Servicing: Deliver exceptional service; act as the escalation point for all TA-related client issues; represent TA in due diligence and service review meetings; maintain service logs and monitor KPIs and SLAs; collaborate with Client Relationship Managers and the Global Client Division to ensure coordinated service delivery.
* Operational Oversight: Monitor daily service delivery and ensure quality standards are met; review and coordinate completion of Due Diligence Questionnaires and Distributor Agreements; engage with clients on operational efficiencies and service enhancements; stay informed on industry developments and regulatory changes.
* Issue & Error Management: Act as the escalation point for client issues post-internal investigation; coordinate resolution of errors and missed deliverables with operational managers; support communication and resolution of client complaints.
Education & Preferred Qualifications
* Degree level at any discipline is preferred, but not essential
* Comprehensive knowledge of systems, including Microsoft Office applications
* 4–6 years experience in financial services, with at least 3 years in Transfer Agency or a client-facing role
About State Street
Across the globe, institutional investors rely on State Street to help manage risk, respond to challenges, and drive performance and profitability. State Street values its employees and offers inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks. State Street is an Equal Opportunity Employer; all qualified applicants will be considered without regard to race, creed, color, religion, national origin, ethnicity, age, disability, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, or other protected characteristics.
For more information, visit StateStreet.com/careers. Job ID: R-779373.
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