Drive Sales Success
This role is focused on delivering exceptional customer service and technical product knowledge. You will drive sales excellence by converting parts sales opportunities through outstanding customer service and technical product knowledge.
* Support Complex Enquiries: Act as a key contact for internal and external customers, especially for technical or complex queries.
* Interpret Parts Accurately: Ensure the correct parts are sourced, quoted, and delivered to meet customer needs.
* Collaborate Cross-Functionally: Work closely with supply chain, warehouse, and other departments to ensure seamless service delivery.
* Enhance the Customer Journey: Provide regular updates and ensure customers understand the value of our products over competitors.
* Identify Opportunities: Analyze technical data to upsell and cross-sell complementary parts and services.
* Mentor and Develop: Support and coach junior team members, sharing your technical expertise to build team capability.
What We Offer:
* A comprehensive benefits package
* A supportive and collaborative work environment
* Opportunities for professional growth and development
Why This Role Matters:
We believe in empowering our employees to make a difference. In this role, you will have the opportunity to contribute to driving sales success and delivering exceptional customer experiences.