****Please only apply for this role if you have the relevant experience outlined below****
The role
The Care Connect Group are currently recruiting a Regional Care Co-ordinator to join our team. This is a full-time permanent position based in Little Island, Cork.
Duties of the role:
* Responsible for the growth hours in your area by managing new packages requests from the public and private sector.
* Upload carer rosters and client templates – week 1 / week 2
* Have complete oversight and accountability of rotas.
* Monitor client care calls including missed and late calls.
* Process new client referrals, handle documentation and records for both clients and care staff, and maintain up-to-date files and computer systems
* Complete Timesheets daily and handling administrative duties
* Analyse opportunities for growth and communicate where new staff are required to accommodate business demand, liaise with recruitment.
* Work closely with the Operations Team in your area
* Demonstrate a high level of customer service while answering calls from Support Office, clients and carers
* Building the most effective external customer and stakeholder relationships in the South West region to maximise the business
* Preparing effective management information to show the efficiency of runs and staff capacity on a weekly basis and ensure staff capacity levels are met
* Prepare weekly reports for management to outline efficiency and quality
* Prepare daily (referrals), monthly, quarterly and annual reports
* Demonstrate efficiency and quality of runs and staff capacity
* Complete on call log each day of concerns or issues and pass onto relevant on call personnel
* Prepare contingency plans, effective management of risk (adverse weather etc)
* Maintain an accurate and coherent log of all client and carer concerns on internal systems and report on accordingly
* Be willing to grow and adjust within the role to satisfy the needs of a fast paced, ever-expanding business
* The post holder may be required to undertake such other duties as may be required to meet the needs and responsibility of the Company.
The successful candidate should have:
* Possess a QQI Level 5 award in healthcare or other relevant area with at least 2 years' experience in a care environment
* Effective leadership and management in growing business your business
* Efficient use of IT systems (OneTouch CRM system beneficial)
* High level of customer service to calmly deescalate complaints and concerns.
* Successful relationship building and representing a business externally.
* Successful business development.
* A sense of commercial acumen and ambition.
* Strong organisational and communication skills with an excellent standard of English
What we offer:
* Competitive annual salary
* Private healthcare contribution
* Modern Cork office, casual dress code, and supportive work culture
* Regular team events, social activities and recognition of success
* Up to 25 days holidays plus bank holidays
* Wedding leave
* Volunteer leave
* Opportunities for continual healthcare training
* A career pathway for progression within the company
Interested candidates should submit an updated CV.
Please click the link below to apply, call Emma on or alternatively send an up-to-date CV