Volkswagen Galway at Western Motors Galway have an immediate vacancy for a new star to join the team as a Parts Advisor.The Western Motors Group is a leading national vehicle dealership for Volkswagen Passenger, Volkswagen Commercial, ŠKODA, SEAT, and CUPRA, with dealer locations in both Galway and Drogheda. We are rising to the challenges of our ever-changing and growing industry, fully embracing the Volkswagen Group's drive for digital transformation in mobility. As we modernize and digitalize the entire company, it's truly an exciting time to come on board.Our culture at the Western Motors Group is to build a team ethos of mutual respect, an agreed operating strategy, and a constant desire to deliver an exceptional customer experience as repeat custom and referrals are our constant goals.Role responsibilities include:Answer telephone calls in a professional and courteous mannerWork as part of the Parts Team to ensure the workshop has the appropriate amount of work for optimising profitability and the supply of parts to the workshop and customers is in line with demand.To identify and verify for quality, quantity and description, parts stocks and other goods from suppliers.To receive into the department and correctly locate items in established bin and other locations.To accurately identify, locate and pick parts for workshop staff and customers' by means of acquired knowledge, parts catalogues and computer stock lists.To conduct all transactions with workshop staff and customers pleasantly and courteously with an emphasis on customer service.To work within agreed discount structure and customer terms including the sensitive areas of credit withdrawal.To seek ways to increase parts and workshop sales by identifying customer needs and incremental items to sell.Ensure that all required parts and any additional parts and accessories are available and offered to customers and workshop staff.Ensure stock is stored carefully and in accordance with supplier and manufacturer instructions, kept secure and in saleable condition.Ensure that every opportunity is taken to sell older and slow-moving parts by displaying and offering ageing parts for sale.Work with Parts Manager in the maintaining and enhancing of parts displays in all departments and areas of the dealership.Requirements and skills:Excellent English and Math skills and organisational skillsAble to prioritise and work efficiently.Effective time management skills and ability to meet deadlinesExcellent customer service skills and ability to build and manage relationships with customers.Computer literate (including Word, Excel)Able to communicate effectively and good interpersonal skillsDependable and be able to work on own initiative and well as part of a teamAble to work to a high degree of accuracyPracticable and mechanically mindedAble to manage a varied and changing workloadHave a full clean drivers licenceSalary negotiable depending on experience.