Full-time Clerical Officer - Patient Services - UPMC Sports Surgery Clinic Santry
Location: UPMC Sports Surgery Clinic, Santry, Dublin 9
Job type: Full-time Contract of Employment
Primary Duties and Responsibilities:
* Welcomes patients and their families professionally and delivers excellence in the administration of the patient episode all through the Admissions process.
* Ensures that the patient is properly identified and that all records including patient wrist band, medical record and computer record match, and are verified as correct by the patient.
* Ensures all paperwork including insurance documentation is accurate, signed and in order prior to patient leaving the Admissions Department. Ensures that all excess payments are deducted as necessary.
* Rotates between reception, admissions, operations (including scheduling patient admissions, cancellations, time changes and pre-admission of patients) as required. Verifies patient's insurance details as required.
* Performs switchboard duties and answers the telephone professionally and according to policy.
* To ensure the seamless administration of the patient admission from first contact to handover to clinical colleagues.
* Treats colleagues, patients, families and visitors with dignity and respect at all times.
* Drive quality and ensure it is compliant to relevant standards. Reception duties as part of your duties ensuring all calls and queries are answered.
* Admissions of patients to Inpatient Ward and Day ward.
* Preparing charts for following day and ensuring letters are filed in charts.
* Maintain an awareness of the privacy of patients in relation to all activities.
* Create a culture of accountability openness to change; respect for the individual and Teamwork that supports the achievement of our goals.
* Actively participate in the Clinic's accreditation programme and the ethos of continuous quality improvement and implement and maintain procedures in the department.
* Ensure incidents, near misses, involving patients and staff are documented and reported in accordance with the Clinic's procedures and guidelines.
* Advise theatre staff of any changes to theatre list regarding additional cases, cancellations etc.
* Effective communication with all personnel contributing to patient care within the clinic.
* Liaise effectively with all members of the multi-disciplinary team to ensure that care delivery is patient focused and of the highest standard.
* Demonstrate initiative and be receptive to new ideas and development.
* Display qualities of leadership and good communication with all users of service and other service providers.
* Welcomes change and participates in the implementation of new processes and procedures that will enhance departmental efficiency and effectiveness.
* Maintains patient confidentiality at all times and is discrete in all dealings with patients and their families.
Qualifications & Experience:
* Educated to Leaving Certificate Level or equivalent
* Person Specification:
* Accurate data entry and keyboard skills.
* Previous experience of working within an acute/clinical setting desirable.
* Self-directed and an ability to work independently
* Diplomatic and tactful with the ability to build and maintain relationships
* A team player with an open and flexible attitude
* Excellent communication skills – written and verbal
* Proficient in the use of Microsoft Office suite
* Open to change and able to adapt to an ever-changing work environment
* Ability to identify potential difficulties and formulate solutions
* Be of good character
* Fluency in written and spoken English
Equal Opportunity Statement and Benefits
UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.
Compensation – Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable.
Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.
About UPMC
UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that's close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.