At PressReader, we're looking for a talented Account Manager to join our Hospitality team. As an Account Manager, you will redefine how the hospitality vertical handles customer renewals and provides in-life support to clients.
Key Responsibilities:
* Develop and maintain strong relationships with assigned client accounts and assist with onboarding of newly sold clients.
* Serve as the primary point of contact for client inquiries, concerns, and escalations.
* Complete renewals, including updates to relevant agreements, and ensure timely billing of clients.
* Support Accounts Receivable in reaching out to delinquent accounts, in line with set policies.
* Understand clients' primary objectives for the product, providing feedback and materials (where applicable) necessary to help achieve those objectives.
* Collaborate with internal teams (such as hospitality sales, sales enablement, and content) to help address and facilitate client requests.
* Implement up-sell or cross-sell options as outlined by the company, working to set targets.
* Monitor client satisfaction and promptly address any issues to maintain high levels of retention.
We are seeking an experienced professional with at least 2-3 years of B2B sales experience. The ideal candidate should possess advanced verbal and written communication skills in English and French, and have a hunter mindset.
Requirements:
* B2B sales or business development experience
* Advanced verbal and written communication skills in English and French
* Hunter mindset
* Experience in the hotel industry is a plus
* Proficiency with CRM systems and sales tools
The successful candidate will be able to thrive in fast-paced environments and work collaboratively with internal teams.
What We Offer:
* A dynamic and supportive work environment
* Ongoing training and development opportunities
* A competitive compensation package
We are an equal opportunities employer and welcome applications from diverse candidates.