We're the leading manufacturer of medical devices and software for a range of specialties, including new-born care, neurology, sleep, hearing and balance markets. Our mission is to improve patient outcomes in target markets through innovative screening, diagnostic and treatment solutions. Our Irish base in Gort, Co. Galway, manufacture and distribute a range of medical device products used in the diagnosis of human neurological disorders.
SUMMARY:
The Accounts Receivable Collector will be reporting to the Customer Finance Supervisor and will work alongside the Finance team. The main purpose of the Account Receivables Collector is to take ownership of a portfolio of ledgers and full responsibility for a large number of key customer credit control functions.
You will be responsible for all aspects of the debtor's ledger including debt chasing by phone and email, allocating payments and reconciling accounts. This is a customer relationship focused position which demands a real passion for credit control and customer service
The Accounts Receivable Collector will foster a culture of collaboration, accountability, and continuous improvement under pinned by Natus Neuro's North Star guiding principles and behaviors.
KEY RESPONSIBILITIES: Other duties may be assigned in line with business and organizational needs.
· Manage and collect on an assigned A/R customer portfolio across multiple business units.
· Research and reconcile customer accounts escalating to the cash applications department as needed.
· Review TermSync dashboard daily to complete routine collection calls, update the payment status on accounts and resolve or notate customer issues preventing payments.
· Partner with senior leaders in Sales and Customer Service in a timely manner to resolve complex customer issues that negatively affect DSO.
· Understand customer infrastructure and processes and identify the appropriate contacts to deliver the best overall customer service.
· Identify at-risk customers to upper Management.
· Escalate issues via TermSync and emails to appropriate internal ownership level (Sales/Customer Service)
· Identify and document customer invoice dispute and root cause delinquencies via TermSync
· Log into the Natus phone cue answering incoming customer calls in a timely manner to take payments and assist with account issues when needed.
QUALIFICATION REQUIREMENTS: The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION:
· Third Level qualification in Finance, Accounting, Business Administration, or a related field,
· Accounting Technician qualification or similar certification is desirable.
KEY SKILLS & EXPERIENCE:
· Experience of 2+ years in business corporate collections preferred,
· Solutions focused with strong business acumen, decision-making skills & problem-solving abilities,
· A team player with the ability to share knowledge,
· Strong written and spoken English language skills required,
· Multilingual speaker with one or all of French/German/ Italian would be advantageous
· Professional integrity and management of sensitive information,
· Experience with Microsoft excel,
· A self-starter with the ability to work with deadlines, prioritization, and organization of workload,
· High degree of accuracy, attention to detail, and confidentiality.
Compensation and Benefits: Along with a competitive salary, we offer a comprehensive benefit package to start: Health & Life Assurance cover, defined contribution pension plan, excellent career progression opportunities, free parking, and educational assistance.
We are PASSIONATE about:
Natus Medical Incorporated is recognized by healthcare providers globally as the source for solutions to screen, diagnose, and treat disorders of the brain, neural pathways and sensory nervous system. Our vision is to deliver innovative and trusted solutions to advance the standard of care and improve patient outcomes and quality of life. Natus products are used in hospitals, clinics, and laboratories worldwide.
EEO Statement: Natus Medical is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Be a part of Natus – where innovation meets excellence.
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