We are seeking an accomplished hospitality leader to spearhead our reservations team at a prominent 5-star hotel in Co Kerry. Reporting directly to the Director of Sales and Marketing (DOSM) or General Manager, you will work closely with the Front Desk to maximize revenue opportunities.
Key Responsibilities:
* Manage the reservation process to ensure timely completion of duties by the reservation team
* Maintain accurate records of all telephone and email traffic
* Perform regular checks on future bookings to identify potential revenue streams
* Collaborate with the Sales team to convert leads into bookings
* Address customer complaints in line with company policy
* Process charges for no-shows and cancellations according to hotel guidelines
* Compile reports on a daily, weekly, monthly, and annual basis to meet hotel requirements
Skills and Qualifications:
* Hotel Management
* Rooms Division Management
* Revenue Management
* Reservations Management
* Budgeting and Yield Management
Benefits:
* Meal Allowance
* Paid Holidays
* Parking
The ideal candidate will possess excellent communication skills, be highly organized, and have a proven track record in revenue management.