The 5* Glenlo Abbey Hotel, Galway (part of the MHL Hotel Collection)Glenlo Abbey Hotel and Estate is located on the bank of Lough Corrib on a 138-acre estate with the original 18th century manor house dating back to the 1740's. The Hotel comprises of 73 guest bedrooms, 11 Luxury Lodges, Corrib Room (catering for meetings, events, and weddings for up to 170 guests), River Restaurant, Palmers Bar and Kitchen, Oak Cellar Bistro, 2AA Rosette Pullman Restaurant (an original Dining Carriage from the Orient Express), Glo Spa & Wellness, 9 hole Championship Golf Course and a 21 bay driving range.This is an exciting opportunity to join an innovative and progressive Irish hotel group, The MHL Hotel Collection.Responsibilities;Greeting guests and completing procedures on check in & check outProcessing payments and balancing financial recordsHandling guest enquiries & complaints in a professional mannerDelivering excellent customer service to all guests at all timesAnswer any queries the guest may have on in house facilities and tourist information.Take responsibility for the security of the keys.Update all guest information in the computer and ensure all documentation is completed, managed and maintained accurately and efficiently.Liaise with colleagues, management and external stakeholders as required.Other related ad-hoc administrative tasks where necessary.What We OfferCompetitive SalaryMeals whilst on duty in our employee restaurantComplimentary provision of uniformsExcellent Employee discount in all MHL HotelsEmployee Recognition AwardsCareer ProgressionRecommend a Friend schemeTravel and Bike to Work Tax saving SchemeBirthday GiftIdeal Candidate Will PossessRole would suit someone with previous Hotel Reception experience along with a detailed working knowledge of a Hotel reservations system (e.g. Hotsoft) would be an advantage.Fluent English and strong Customer Service Skills.A willingness to progress their career with the MHL Hotel CollectionShift Work & Flexibility Are Required In This Position.About the MHL Hotel Collection:MHL group is a renowned portfolio of well known, high profile Hotels throughout Ireland. Our core business rotates around our exceptional people. We provide a comprehensive on-boarding, upskilling and professional development process.Guided through this process you will be introduced to management relevant to your new role and to our business.SkillsComputer Literate Fluent in English Reception Experience