Job Summary
Microsoft 365 Administrator Job Description
The Microsoft 365 administrator plays a vital role in ensuring the effective management, administration, and support of our cloud-based services.
We are seeking an experienced administrator to provide user and license administration, manage updates, ensure compliance with security frameworks, and deliver technical support.
1. User and License Management:
* Provision and deprovision user accounts
* Assign licenses and manage user properties within Microsoft 365
2. Application and Service Administration:
* Manage and maintain Exchange Online, SharePoint Online, Microsoft Teams, OneDrive, and other M365 applications
3. Security and Compliance:
* Implement and enforce security policies, including multi-factor authentication, data protection, and information governance standards
* Monitor compliance with hospital, national, and international regulatory frameworks
4. Technical Support and Troubleshooting:
* Respond to support tickets and escalated issues relating to M365 services
* Perform advanced troubleshooting and ensure timely resolution to maintain service availability
5. Deployment and Updates:
* Deploy service updates and feature releases across the Microsoft 365 environment
6. Strategic Planning and Implementation:
* Contribute to the development of a comprehensive M365 roadmap by identifying opportunities for improved use of Microsoft 365 services
7. Training and Adoption:
* Assist in the creation of end-user training materials and deliver training sessions to improve adoption of M365 tools
8. System Health and Monitoring:
* Monitor the health and performance of the M365 environment, ensuring continuity and service optimization