POSITION: BANQUETING MANAGER
DEPARTMENT: CONFERENCE & BANQUETING
REPORTS TO: GENERAL MANAGER
LOCATION: THE ADDRESS CORK
PURPOSE OF JOB:
1. To ensure our guests and patrons’ comfort, satisfaction, and well-being are catered for in a friendly, helpful, efficient, and personalized manner at all times.
2. To ensure the smooth running, organization, and setup of all meetings, conferences, banquets, weddings, and related business.
3. To maximize all sales opportunities and manage departmental costs.
Main Duties Include
* Ensure the smooth running of all events.
* Ensure customer satisfaction throughout the organization and execution of all events and banquets.
* Be familiar with the complaints procedure; handle complaints courteously and report to Duty Managers if necessary.
* Address and report guest complaints or problems to the hotel Operations Manager or General Manager.
* Make personal contact with event organizers and assist with requests.
* Report for duty on time, dressed in full uniform.
* Ensure the team is presented according to the hotel's grooming and hygiene policy, including wearing full uniform and name badge.
* Represent the hotel and the company professionally.
* Be knowledgeable about the hotel’s products, services, and the competitive set.
* Understand the hotel’s seasonality and high-demand periods.
* Take responsibility for employee training, creating and updating training plans for new employees.
* Ensure consistent customer service throughout the department.
* Prepare effective rosters aligned with business levels and shifts.
* Collaborate with colleagues and other departments to ensure quality service.
* Follow all accounting procedures as defined by the accounts department.
* Review function sheets daily and weekly, identifying discrepancies prior to events.
* Maintain good relationships and clear communication with AV providers.
* Coordinate all food requirements with the kitchen, including accurate headcounts.
* Coordinate ordering of bar stock and communicate upcoming event needs to purchasing.
* Assign responsibilities to supervisors.
* Communicate with HR regarding recruitment, performance issues, and grievances.
* Follow HR procedures for employee exits.
* Observe service standards and provide corrective training where necessary.
* Manage labor costs within the department.
* Conduct Responsible Serving of Alcohol training for all employees, ensuring awareness of alcohol regulations.
* Ensure routine cleaning of all areas, maintaining good repair of furniture.
* Create and maintain cleaning schedules and programs.
* Report maintenance needs to the Maintenance Manager.
* Secure keys and adhere to key security policies.
* Follow proper cash handling procedures and train staff accordingly.
* Prioritize customer care in all activities.
* Maintain high personal hygiene standards.
* Follow the hotel’s customer relation policy.
* Promote hotel facilities and services at every opportunity.
* Restrict eating and drinking to staff canteen.
* Participate in scheduled training programs and daily standards training.
* Familiarize with and follow all personnel policies and procedures.
* Create and maintain departmental SOPs and standards.
* Attend hotel and departmental meetings, participate in performance appraisals.
* Assist with meeting room setup and service as needed.
* Maintain flexibility to perform various roles as required by the hotel.
* Secure and record lost and found property following procedures.
* Review each function for issues and propose solutions.
* Conduct pre-function briefings.
* Manage service equipment, place orders for replacements.
* Coordinate AV equipment maintenance and setup with relevant departments.
* Ensure all C&B Porters are trained in AV operations.
* Maintain discipline and communication within the department.
* Maintain open communication with all departments.
Health & Safety
* Fulfill obligations under Health & Safety legislation.
* Ensure safety of yourself, colleagues, guests, and others on premises.
* Keep work areas tidy and safe, report hazards.
* Be aware of first aid facilities and personnel.
* Follow safety rules and procedures, participate in safety drills.
* Report accidents or incidents immediately.
* Perform duty management shifts as required.
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