Role & Responsibilities
1. Serve as the primary point of contact for the client, providing expert advice on customs compliance, classification, valuation, and documentation requirements
2. Ensure compliance with all relevant customs regulations, tariffs, and trade agreements
3. Develop and implement efficient processes to ensure shipments are managed against appropriate timelines and expectations
4. Monitor changes in customs regulations and industry trends and support updates of internal policies and procedures accordingly
5. Conduct regular audits and reviews to identify areas for improvement and ensure adherence to compliance standards
6. Collaborate with internal departments (e.g., logistics, finance, legal) to streamline processes and resolve issues effectively
7. Build and maintain strong relationships with internal and external partners and other relevant stakeholders
8. Provide training and guidance to team members to enhance their knowledge and skills in customs brokerage operations
9. Monitor team workload and identify opportunities for automation and productivity improvements
10. Work closely with cross-functional team members to identify knowledge, reporting, or process gaps and create and drive improvement initiatives
11. Monitor and manage costs to meet internal and external budget targets
Experience / Skills
12. University degree in a business-related discipline, ideally in law, commerce, engineering, or economics
13. In-depth knowledge of export/import laws and regulations, with experience across global geographies
14. 5+ years of experience in customs/global trade (export, customs, and/or trade compliance); experience in technology, manufacturing, and/or BPO is preferred
15. Operational experience in export/import operations and risk management
16. People management experience across different geographies
17. Strong project management skills and technological savviness
18. Excellent interpersonal and communication skills, with the ability to operate and communicate effectively at all business levels
19. Comfortable in a rapidly changing environment; strong problem-solving skills and attention to detail
20. Self-motivated and proactive with a passion for learning and creative problem-solving
21. Proven service delivery and client stakeholder management experience