About the Role
We're seeking a highly skilled Customer Service Specialist to join our team. As the primary contact for customers, you'll be responsible for ensuring smooth processing of orders and managing the entire order journey.
Key Responsibilities:
* Accurately process customer orders and ensure prompt fulfillment
* Handle daily, weekly, and monthly reporting tasks
* Provide essential product information
* Resolve inquiries related to orders, stock levels, deliveries, and invoices
* Process returns
Customer Loyalty & Relationship Building:
* Communicate effectively with internal and external stakeholders
* Build strong rapport with customers
* Show empathy and ownership in handling queries and complaints
Requirements:
* Fluent proficiency in Italian + Advanced English (C1/C2)
* Strong PC skills, including MS Office knowledge
* Experience in customer support or order entry, or a keen interest in a Customer Service career
Bonus Skills:
* Highly organized with a strong sense of responsibility
* Excellent interpersonal & problem-solving skills
* A team player who actively supports colleagues to achieve business goals
* A proactive, can-do attitude with the ability to manage multiple tasks
* SAP experience is a plus—but don't worry, full training is provided
About the Job
This role offers a unique opportunity to work within a friendly, multicultural team that values continuous improvement and personal growth. You'll have the chance to develop your skills and expertise in a fast-paced environment with opportunities for advancement.
Your Benefits
In this role, you'll enjoy a competitive salary, regular working hours, and the opportunity to work with a diverse group of people. You'll also receive full training on SAP and have the chance to develop your skills in a supportive team environment.