Operational SME Salary - €34,100 Is considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency.
They will be the main liaison between training, quality, and operations.
40 hours per week should be able to commit to a 24/7 Operational opening hours (Current working rotation is ************* weeks training Language Proficiency of minimum C1 – Language test required are required if successful at sifting KornFerry test are required if successful at sifting Responsibilities to include but not be limited the following Coach and mentor new hire 'Agents' during nesting phase on the floor Provide Real Time support by resolving inquiries, coaching