Full-Time | On-Site | €40,000 base + Monthly Bonuses (€46K OTE)Creative IT is one of Ireland's leading tech repair and refurbished electronics providers. Our Mullingar store handles a high volume of phone, laptop, PC, and tablet repairs, as well as sales of refurbished devices and upgrades. With growing demand and a strong customer base, we are now seeking an experienced Shop Manager to take full ownership of the day-to-day operations and lead our retail & repair team.This is a senior role for someone confident, organised, and capable — someone who can take the pressure off ownership and run the shop independently.The Offer€40,000 base salary (DOE)€500+/month performance bonus (achievable)OTE: €46,000+Additional incentives for 5★ reviews, sales growth, and workflow efficiencyFull training on our systems and repair processesCareer progression as the business continues to growYour Responsibilities Daily OperationsSales Leadership (Major Part of the Role)Drive sales of refurbished phones, laptops, PCs, accessories, antivirus, and upgradesTrain and motivate staff on upselling and add-on salesMonitor sales performance and set daily/weekly targets for the teamEnsure the shop consistently meets monthly revenue goalsCreate a culture of customer-first service with strong commercial resultsDaily OperationsManage the shop floor, ensuring a smooth workflow for repairs and collectionsOversee intake, diagnostics, repairs, updates, and communicationMaintain high organisation standards and ensure timely repair turnaroundManage stock levels for devices, accessories, and partsTeam ManagementLead, coach, and hold accountable a team of technicians and sales staffDelegate work, manage breaks, and structure daily workflowSupport staff development and performance improvementServe as the escalation point for customer or staff issuesReporting & KPI ManagementTrack daily repair numbers, sales performance, and profitabilityProvide weekly reports to the business ownerIdentify inefficiencies and improve processes across the shopReduce backlog and maintain consistent customer communicationReporting & PerformanceMonitor daily repair numbers, sales figures, and staff performanceProvide clear weekly reporting to the business ownerIdentify inefficiencies and improve workflowsHelp reduce bottlenecks, backlog, and turnaround timeAbout You (Required):3+ years retail management or service operations experienceStrong leadership skills — confident delegator, organised, firm but fairUnderstanding of consumer tech (phones, laptops, repairs, upgrades)Excellent communication and customer-handling abilityAbility to run a fast-paced environment with multiple moving partsStrong sense of responsibility and ownershipBonus If You Have:Experience in a phone/computer repair businessAbility to implement SOPs and productivity systemsExperience with POS systems, repair tracking, or ticketing softwareA background in telecom retail (Vodafone, Eir, Three, etc.)Why Join Us?This role is ideal for someone who wants real responsibility and independence — someone who enjoys leadership and wants to run a shop their way, with systems, structure, and a strong team behind them.Creative IT is growing quickly across retail, eCommerce, and IT services. This position places you at the centre of that growth and gives you the chance to genuinely make an impact.Job Type: Full-timePay: €35,000.00-€46,000.00 per yearBenefits:Employee discountOn-site parkingAbility to commute/relocate:Mullingar, CO. Westmeath: reliably commute or plan to relocate before starting work (required)Application question(s):Are you comfortable working in a fast-paced repair & retail environment?Are you confident selling high-value products and hitting monthly sales targets?Do you have experience resolving customer complaints or escalations?Preferred: Do you have experience in a tech, electronics, or telecom retail environment?Experience:Management: 3 years (required)Retail Sales: 3 years (required)Team Leadership: 2 years (preferred)Work authorisation:Ireland (required)Work Location: In person