Programme Co-ordinator (Administrative Focus)Rathfarnham, DublinThe CompanyWe are PAN Research, Ireland's leading mystery shopping company. We have 30 years' experience providing bespoke mystery shopping programmes and customer experience research for our clients across a diverse range of sectors.Our expertise, combined with world-class reporting and a database of over 11,000 shoppers, enables us to help our clients deliver better customer experiences and increase their performance.We are now looking for a Programme Co-ordinator to join us on a permanent, full-time basis.The BenefitsSalary of up to €40,000 per annum DOEFlexible start times23 days' holidays per annum, plus Bank Holidays, including your birthday off each year. Holidays increase after 1 year's serviceDefinite internal progression opportunities to a Programme Manager role for the right candidateFree on-site parkingRecreational / team activitiesBike to work schemeIf you have administration and/or office experience and a background in either project or client management, this is an excellent opportunity to join a leading company with three decades of experience.You'll have the chance to work with a talented team and deliver our expert services to an exciting range of established, respected brands Easons, PTSB, Heineken, Mercedes Benz, Sherry FitzGerald, the National Lottery, etc., growing your skillset and experience levels at every turn.With an initial focus on organisation and operational delivery, there is a clear progression path with plenty of potential for the right candidate to develop into a higher-level Programme Manager role.What's more, as a fast-growing small business, you can really make a difference. So, don't hesitate, join us todayThe RoleAs a Programme Co-ordinator, you will be responsible for delivering mystery shopping programmes to a diverse client portfolio.Managing your own portfolio of clients, you'll co-ordinate visits and ensure the delivery of high-quality mystery shopping programmes. For larger-scale programmes, you'll work alongside other Programme Co-ordinators and the Operations Director.Choosing from our database of over 11,000 potential shoppers, you'll select suitable shoppers and assign them to store visits for a number of clients. You'll ensure visits are carried out within deadlines and to an excellent standard.Additionally, you will:Work with Shopper Trainers and Quality CheckersBe involved in setting up and amending new and existing mystery shopping programmes on our platformHave input into developing and managing our company social media activityMaintain professional email and phone communicationsAbout YouTo be considered as a Programme Co-ordinator, you will need:Office and/or administration experienceProject management and/or client management experienceStrong attention to detailAn organised approach to completing tasks with strong multitasking skillsExceptional verbal and written communication skillsIT proficiency, especially in Excel, Word, Outlook and PowerPointOther organisations may call this role Programme Administrator, Client Account Co-ordinator, Project Support Officer, Client Services Co-ordinator, Operations Administrator, Junior Project Manager, Programme Assistant, or Client Relationship Co-ordinator.Webrecruit and Pan Research Ltd are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you would like to develop a unique and engaging career as a Programme Co-ordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.