To follow agreed Brand Standards for service of Food & BeverageTo serve all our guests in a friendly, efficient and professional mannerTo ensure cleanliness levels are maintained to a high standard in the bar and restaurantTo greet all guests in a warm and friendly mannerTo ensure the correct uniform including name badge is worn at all timesAll staff should be presentable at all times and in adherence with the grooming standards in the staff handbookTo deal with any customer complaints in a professional and efficient manner, ensuring guest satisfaction at all timesTo ensure any complaints and incidents are brought to your manager or supervisors attention at the time