About Mitie
Mitie provides a wide range of facilities management (FM) services across Ireland, Europe, and the UK. Services are delivered as integrated contracts, in bundles or as single services, depending on client requirements. The service areas include technical services, energy and building services, cleaning, security, front of house and consultancy.
Location
Dublin (Swords) — overseeing ROI / NI retail portfolio (Travel Required).
Role Overview
We are seeking a Small Works Manager to take full ownership of all quoted small works across a busy retail contract. The role involves managing work from quotation receipt through approval, delivery, completion and financial closeout, ensuring technical accuracy, value for money and governance at every stage. The manager will interface with Regional Facilities Managers, contractors, project managers, finance, QHSE teams, consultants and clients, acting as the central point of control.
Key Responsibilities
Take full cradle‑to‑grave responsibility for quoted works, overseeing the lifecycle from contractor quotation through approval, delivery, completion and closeout.
Receive and formally vet all contractor quotations, reviewing them with the relevant RFM and ensuring they are required, clearly scoped, technically sound, represent best value for money, are transparent with no gaps and fit for purpose.
Ensure all quoted works follow agreed internal processes and controls; review existing processes to align them for efficiency, clarity and consistency; drive adoption of standardised workflows and governance.
Implement and maintain a robust tracking and monitoring system for all works, tracking key milestones (quotation status, approvals, assignment, delivery, completion) and maintaining high data accuracy to support governance, reporting and client confidence.
Ensure approved works are assigned to the appropriate Project Manager and monitor planning, scheduling and implementation of works, maintaining oversight of progress and resolving issues to protect time, cost, quality and safety outcomes.
Work closely with Finance to monitor financial performance of quoted works, ensuring contractor payments align with work completed and approved, and confirm all post‑completion documentation (as‑built drawings, O&M manuals, warranty information) is received and approved to support accurate and timely invoicing.
Manage change orders arising during or after delivery, capturing and managing changes relating to future maintenance requirements or newly installed assets or systems, ensuring full audit trails and documented approvals.
Attend sites/stores where works are planned or underway, review and oversee RAMS, engage with QHSE teams, safety consultants, contractors and project teams to ensure safe delivery and compliance with approved scopes.
About You
Highly organised, structured and solutions‑focused.
Takes ownership, delivers with accountability and initiative.
Communicates clearly and confidently with a range of stakeholders.
Combines technical capability with strong commercial understanding.
Thrives working across operational, financial and safety environments.
Strong technical knowledge of mechanical and electrical systems, building services and fabric.
Ability to confidently challenge and validate contractor proposals.
Excellent organisational skills with the ability to manage multiple workstreams.
Strong stakeholder management and communication skills.
Balances productivity with a sense of fun, creating an atmosphere where people enjoy coming to work.
Benefits
25 days annual leave with purchase scheme (up to 5 extra days per year)
Branded commercial vehicle and phone
Free virtual GP service
Employee Assistance Programme (EAP)
Mi Recognition ranging €25‑€250 per achievement
Talent Referral Scheme: €100‑€3,000 for referrals
Long‑service awards €50‑€300
Mi Deals – savings at high‑street stores
Non‑contributory life assurance scheme
Save as You Earn Scheme – risk‑free savings plan to buy Mitie shares at discount
Bike2Work Scheme
Tax Saver Scheme
Educational support
Learning & development (access to 200 courses on L&D platform)
This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. It does not attempt to detail every activity and should be used as a general guide, detailing the minimum requirements and responsibilities of the position. Specific tasks and objectives will be agreed with the post holder following the appraisal process and on an as‑and‑when‑required basis throughout the post holder's period of employment.
Mitie is an equal opportunity employer.
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