Job Summary We are seeking a highly motivated and adaptable IT Support Specialist to join our team.
In this role, you will be responsible for providing comprehensive IT support for hardware, software, and all IT infrastructure.
The ideal candidate will have a strong sense of initiative, ownership, and commitment to resolving issues efficiently and adhering to company protocols.
You will need excellent troubleshooting skills, discretion, and the ability to work independently while maintaining a collaborative mindset.
Primary Responsibilities Desktop Support Provide end-user support for Microsoft O365 & MS Office applications and Microsoft Teams.
Stage and configure Windows 11 desktops/laptops for deployment.
Perform deskside installations of new laptops and PC hardware.
Troubleshoot Windows 11 system and application issues.
Support and troubleshoot the Palo Alto Global Protect Client.
C-Cure & Avigilon Security Systems.
Assist 3rd-party vendors with the setup and configuration of new laboratory equipment, including ad hoc installation of lab related software.
Hardware Support Support and troubleshoot Ricoh and OKI laser printers at Level 1, including monitoring and ordering consumables, and logging hardware issues with external support vendors.
Swap, install, and troubleshoot Zebra printers at Level 1.
Configure and troubleshoot connectivity for Bartec (Zebra) handheld devices.
Perform basic troubleshooting of audio-visual equipment, such as MS Teams meeting room issues, and escalate to the Global Support Team for issues outside of scope.
Configure and troubleshoot MS Teams physical phones in collaboration with the Global Support Team.
Network Support Understand and troubleshoot Enterprise network concepts.
Troubleshooting to resolution LAN & Wi-Fi connectivity issues.
Server Infrastructure Perform administration tasks for Windows Server 2019/2022.
Manage and maintain virtual environments using VMware and v Center.
Monitor and manage Veeam Backup & Replication software.
Asset Management Maintain and update the IT Asset Management records to ensure accurate tracking of inventory.
Key Skills and Experience Working knowledge of Windows 11, Microsoft Office 365, and Microsoft Teams.
Experience staging and deploying Windows desktops and laptops.
Proven Network troubleshooting skills extending to LAN and WLAN.
Server monitoring & administration tasks (Windows Server 2019/2022, VMware, Veeam Backup).
Hands-on experience with printer and peripheral device troubleshooting and configuration, particularly Ricoh, OKI, Zebra, and related hardware.
Proven troubleshooting capabilities for audio-visual systems, including MS Teams Rooms.
Ability to assist and coordinate with 3rd-party vendors for hardware and lab equipment installations.
Previous experience working in a production environment is highly desirable.
Key Attributes Initiative and Ownership: The ability to take ownership of a problem, troubleshoot effectively, and see it through to completion.
Adaptability: Willingness to adapt to a broad range of activities and constantly evolving circumstances.
Discretion and Confidentiality: Operates with a high level of discretion and professionalism in a highly confidential environment.
Problem-Solving Mindset: Proactive approach to tackling technical challenges, with a focus on resolving issues quickly and efficiently.
Excellent Communication Skills: Ability to liaise with end-users, global support teams, and vendors in a clear and professional manner.
Team Player: Collaborative attitude with the ability to self-manage and work independently where required.
Qualifications Bachelors degree in IT, Computer Science, or related field desirable Comp TIA A+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation, Comp TIA Network+ & Security+/CCT/CCNA, VMware.
Skills: Desktop Application Support Help Desk Support Service Desk User Administration Microsoft Windows XP Help Desk Experience