Technical Product Manager – Observability (Bangkok-based, relocation provided)
Join Agoda, an online travel booking platform that connects travelers with a global network of 4.7 million hotels, flights, and more. Our technical product management organization drives internal platforms that enable thousands of engineers to build and operate world‑class products efficiently and reliably.
About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting‑edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Our Purpose - Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
Get to Know our Team Agoda’s Technical Product Management organization drives internal platforms and tools that enable thousands of engineers to build and operate world‑class products efficiently and reliably. Our TPMs play a key role in bridging business, data, and technology—translating complex needs into scalable solutions that empower teams across the company.
The Observability domain ensures Agoda’s systems are visible, traceable, and resilient—helping us maximize uptime and minimize recovery time from incidents so customers always enjoy the best experience possible. This includes building and evolving our platforms for telemetry, distributed tracing, anomaly detection, alerting, and incident management.
The Opportunity As a Technical Product Manager for Observability, you will lead the vision, roadmap, and delivery of Agoda’s observability platforms.
In This Role, You’ll Get To:
* Own the full product lifecycle for observability platforms—from concept to delivery and continuous improvement.
* Define the vision for anomaly detection, tracing, and visibility systems that accelerate detection and recovery.
* Partner with engineers, SREs, and product teams to identify reliability pain points and prioritize impactful solutions.
* Balance product velocity with technical debt and operational risk.
* Define and track key metrics to measure platform impact.
* Collaborate with data scientists to apply ML/AI techniques.
* Communicate effectively across all levels—especially during complex or time‑sensitive situations.
* Demonstrate strong leadership, organization, and execution skills to drive initiatives from concept to launch.
* Stay current with industry trends in observability, SRE, and ML‑driven monitoring, and apply them at Agoda.
What You’ll Need to Succeed:
* 3+ years of technical product or program management experience in a fast‑paced environment.
* +5 years of technical experience/familiarity with observability, reliability, or production excellence domains.
* Strong product management and communication skills, with the ability to influence without authority across technical and business teams.
* Proven ability to define vision and strategy, set clear priorities, and deliver measurable impact.
* Experience managing complex, cross‑functional technical initiatives end‑to‑end.
* Excellent stakeholder management and presentation skills; able to simplify complex technical concepts.
* Familiarity with observability, reliability, or production excellence domains.
* Analytical and data‑driven mindset; comfortable using metrics, dashboards, or SQL to support decision‑making.
* Highly organized and adaptable, able to manage multiple priorities and navigate ambiguity.
* Hands‑on experience with product management tools (e.g., JIRA, Confluence).
* Energetic, curious, and proactive—the drive to “figure things out” and make meaningful improvements.
* This position requires a successful candidate to relocate fully to Bangkok, Thailand, where relocation support is provided.
Discover More About Working At Agoda
* Agoda Careers https://careersatagoda.com
* Facebook https://www.facebook.com/agodacareers/
* LinkedIn https://www.linkedin.com/company/agoda
* YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
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