Fitzwilliam Lawn Tennis Club, one of Irelands' premier private member's clubs, is recruiting for a temporary receptionist to cover from November - January, working in our busy Front Office department.
We require a front-facing team member who is self-motivated, customer-focused and enjoys ensuring that members & their guests receive a warm welcome each time they visit the club. Friendliness & professionalism are core principles upon which the club's service ethos is built.
The advertised role is for approx hours per week comprising of morning and evening shifts over a 7-day roster, to include weekends.
The ideal candidate must:
* Be a fluent English speaker
* Be chatty, member-focused and courteous
* Have a natural ability to explain concepts, queries, and instructions
* Be able to multi-task in a busy environment
* Ideally have experience within the hospitality industry
* Be alert and have well developed observation skills
* Be fluent in a digital environment – software and computer skills
* Available to work a rotation of shifts including daytime, evenings and weekends
* Authorised to work full time hours in Ireland - the company isn't offering visa/sponsorship or relocation packages for this role
Duties and Responsibilities of the Role
The role includes but is not limited to:
* Greeting members and their guests
* Answering and directing telephone calls using correct salutations and telephone etiquette
* Responding to member queries via telephone, email and in person
* Processing all member booking and event requests, changes and cancellations
* Operate ESP Point of Sale and Member database
* Monitoring access to the club
* Manage event, court and class booking systems for sports and catering events
* Balance end of shift and end of day
* Maintaining a thorough knowledge of:
Club Rules and Bye Laws
All facilities/services, hours of operation and availability
The layout of all facilities and how to access them
Restricted access dates/times
All Club events
Skills and Experience:
* MS Word and Excel skills essential
* General computer proficiency
* Excellent communication, organisational and administration skills
* Flexible and pro-active attitude
* Experience working in a busy, people-oriented environment.
Benefits:
* Meals on duty
* Training & development
* Annual Bonus
* Bike to work scheme
* Staff events throughout the year
* Employee Assistance Program
Work Location: In person
Job Types: Full-time, Permanent
Pay: From €14.00 per hour
Language:
* English (required)
Work authorisation:
* Ireland (required)
Work Location: In person